Quality Control Technician

1 month ago

Marengo, United States Mitsubishi Logisnext Americas Inc Full time

**About Us**:
Mitsubishi Logisnext Americas Inc. has helped customers** Move The World Forward** for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

**About the role**:
The Quality Control Technician's main objective is to help MLA dealers experience operational silence. This is done by ensuring our service parts meet OEM specifications and our inventory is accurate. This person will be inspecting Dealer Claims, Warranty Returns, Expedited and Surplus returns. The position will be responsible for quality control and will work with both internal departments and suppliers to correct any non-compliant parts. The role will also be responsible for the development of a new parts photography process.

**What you will do**:

- Dealer Returns & Claims - Actively inspect and process dealer Surplus and Express Returns and parts claims. This person will work closely with our Returns Administrator to ensure returns and claims are processed promptly.
- Quality Control - Oversee service parts quality control, inspection, process documentation and lead team training for better controls. This role will work closely with internal departments and vendors to ensure parts are accurate and meet MLA criteria.
- Part Photography - Develop and implement a service parts picture process. Photography will be utilized both internally for QC purposes and by our Dealer Network to ensure proper fit. Leads teams on projects within assigned areas of responsibilities.
- Continuous Improvement - Seeks to always improve processes, safety, and leads teams on projects within assigned areas of responsibilities.

**When & Where**:

- Warehouse operations
- Standard business hours M-F, occasional weekends
- Minimal travel (

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