Service Advisor/csr

4 weeks ago

Tolleson, United States Velocity Vehicle Group Full time

**Who We Are**:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

**What’s in it for You**:
**What You’ll Do**:
As a Service Advisor, you'll be the welcoming face to our customers, efficiently gathering vehicle details, managing paperwork, and providing constant updates throughout the repair process. Your proactive support ensures customers receive comprehensive solutions to their queries, while your meticulous record-keeping and adherence to safety protocols uphold our standards.

**Job Duties**:

- Warmly greet customers and gather comprehensive vehicle information.
- Handle paperwork efficiently and provide regular updates during repairs.
- Actively engage with customers to address their queries and concerns.
- Ensure data accuracy and integrity at all times.
- Collaborate seamlessly with team members to meet company objectives.
- Stay up-to-date on product developments to enhance customer service.
- Adhere strictly to safety policies and procedures.

**Requirements & Qualifications**:

- Dedication to delivering exceptional customer service.
- Proficient typing skills and computer operations.
- Strong organizational prowess.
- Excellent communication, problem-solving, and sales acumen.
- Stellar interpersonal skills for professional interactions.
- Efficient order management and follow-up abilities.
- Superior multitasking and organizational capabilities.

**Physical Requirements**:

- Must be able to pass post offer background and drug test.

**Compensation**:

- 100% Commission
- Full-time position.

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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