Customer Service Representative
4 weeks ago
**Job description**
- Delivering a proactive and personalized service to Private and Corporate Aviation clientele.
- Arranging services including hotel, catering, and ground transportation.
- Coordinating aircraft services, such as fuel and ramp or hangar accommodations.
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educating customers on available services, promotions, and programs.
- Processing payments
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Operate a multi-line telephone and use the company-approved greeting.
- Assist visitors with their luggage in the FBO and outside to/from aircraft
- Exhibit a positive attitude, consideration, and courtesy to everyone at all times.
- Drive cars, vans, or other shuttles as needed.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Ability to prioritize and perform multiple tasks simultaneously.
- Other duties as requested
**Position Requirements**
- Excellent interpersonal, verbal, and written communication skills.
- Proficient computer skills.
- Must possess a valid state Driver's License.
- Must have reliable transportation and arrive on time.
- Previous customer service experience preferred.
- Must be able to work rotating shifts, this mean early mornings, nights, weekends or holidays as scheduled.
- Flexibility and willingness to pick up shifts and work extras hours when there are operational needs.
**Job Type**: Part-time
Pay: From $17.00 per hour
**Job Type**: Part-time
Pay: From $17.00 per hour
Expected hours: 10 - 30 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
Work setting:
- In-person
Ability to Commute:
- Ewing, NJ 08628 (preferred)
Ability to Relocate:
- Ewing, NJ 08628: Relocate before starting work (required)
Work Location: In person
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