Center Manager

7 days ago

Kenosha, United States Cleanslate Centers Inc Full time

**Why You Would Love This Job**

Your compassion, along with a smile and warm conversation, you can make all the difference to our patients in recovery. As a **Center Manager** your work WILL make an impact every single day. Your attention to detail and support of our providers will help our clinics run smoothly, and patients will get the individualized care they need. We are Warriors for Hope and we mean it. If you share our values, you’d make a great member of our team

**Who we are?**

CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions. We're accomplishing this first through:

- High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
- Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community.
- Individualized mental health support, through one-on-one counseling, peer support or group sessions.

CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives.Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.

**What we offer and perks**
- Day shift, early Fridays, NO WEEKENDS
- 6 paid holidays for full time positions, plus 15 days of PTO
- 401K and Roth with Company match
- Affordable Medical plans for employees
- Dental and Vision plans for employees
- Flexible Spending Accounts for Healthcare and Dependent Care expenses
- Employer contribution to the HSA
- Employer Assistance Program with company paid visit allotment
- Company paid Life, AD&D, Short and Long Term Disability including part time employees

**Overview**:
The Center Manager will provide leadership to the practice support staff and partner with Medical and Behavioral Health leadership. Manage daily operations of the center to ensure all policies and procedures are met while focusing on the patient experience. Actively engages with patients, referral partners, community resources and vendors. Reporting directly to the Operations leadership.

**Qualifications**:

- Bachelor’s degree preferred
- 4+ years of management experience in a fast-paced medical office required and may be accepted in lieu of degree

**Supervises**:
Direct supervision of Medical Assistant/Medical Receptionist I & II, collaborative supervision with Director of Care coordination/ LADC Supervisor of Care Coordinators and LADC I & II.

**Performance Responsibilities**:

- Serves as a principal resource on all operational matters for assigned center
- Establish and maintain excellent working relationships with all staff and drive the culture of collaboration and excellence
- Oversees management of practice support staff. Partner with medical and behavioral health leadership to facilitate continuity of care
- Train, mentor and identify professional development opportunities for practice support staff. Initiate motivation and positive morale within the practice through exceptional leadership, coaching, and utilization of the rewards and recognition program.
- Develop and implement initiatives to improve patient and partner satisfaction consistent with quality of care and exemplary customer service.
- Provide regular written and verbal communications on key performance indicators (KPIs), statistics, facility developments, and company-wide initiatives. Develop center goals, objectives, and processes through collaboration with Operations and Clinical leadership.
- Ensure all performance management activities such as performance evaluations, professional development plans, promotions, and disciplinary actions are completed effectively
- Collaborate amongst peers to identify and implement best practices across the organization
- Verify and approve all charges/expense reports from vendors
- Partner with all home office functions to ensure clinic success (HR, Compliance, Sales and Marketing, IT, Payroll, Finance, etc.)
- Coordinate, schedule, and attend quarterly Quality Assurance meetings
- Perform Quality Improvement audits as outlined in CleanSlate Centers Continuing Quality Improvement (CQI) plans
- Ensure accreditation/compliance processes are completed
- Ensure compliance with HIPPA regulations and protect all personal health information (PHI)
- Monitor compliance with staffing plans, manage changes to staffing plans with input from Vice President of Operations, Chief Operating Officer and, Finance department
- Monitor adherence to all CleanSlate Centers policy and procedures while maintaining compliance with government and third-party payer requirements.
- In coordinating with marketing and business development, assist in developing and executing local outreach and partner development initiatives.
- Recommend center facilit

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