Registry Specialist
4 weeks ago
**Full-time, in-office call center position assisting seniors and people with disabilities with finding a homecare provider**
Our Registry Specialists coordinate the process of matching IHSS recipients with homecare providers, from initial inquiries through matching and followup:
- Respond to calls, enter data, and maintain database information
- Provide recipients with matching reports; conduct regular followup
- Respond professionally and empathetically to complaints, resolving or escalating
- File reports with Adult Protective Services
2 years of administrative or clerical experience, including 1 year providing direct customer service:
- Experience working with seniors, people with disabilities, and/or homecare very helpful
- Clear and professional communication on the phone in English **(bilingual in any language a plus)**:
- Must demonstrate ability to write clear, simple business correspondence, using basic business grammar and punctuation
- Basic proficiency in Word and Excel
- Ability to respond to complaints and de-escalate difficult situations
- High school diploma or equivalent
Pay: $18.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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