Registry Specialist

4 weeks ago


Pasadena, United States Personal Assistance Services Council Full time

**Full-time, in-office call center position assisting seniors and people with disabilities with finding a homecare provider**

Our Registry Specialists coordinate the process of matching IHSS recipients with homecare providers, from initial inquiries through matching and followup:

- Respond to calls, enter data, and maintain database information
- Provide recipients with matching reports; conduct regular followup
- Respond professionally and empathetically to complaints, resolving or escalating
- File reports with Adult Protective Services

2 years of administrative or clerical experience, including 1 year providing direct customer service:

- Experience working with seniors, people with disabilities, and/or homecare very helpful
- Clear and professional communication on the phone in English **(bilingual in any language a plus)**:

- Must demonstrate ability to write clear, simple business correspondence, using basic business grammar and punctuation
- Basic proficiency in Word and Excel
- Ability to respond to complaints and de-escalate difficult situations
- High school diploma or equivalent

Pay: $18.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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