Warranty Administrator

JS Homes, a local homebuilder, is looking for an energetic person to join our team as a Warranty Administrator at our main office in Bear, DE.

**Duties**:

- Respond to incoming warranty requests by following standard procedures set forth by the Residential Warranty Company, LLC (RWC Booklets; Kent Co. & New Castle Co.)
- Trouble-shoot warranty related inquiries with details provided by customers, and coordinate with all parties involved
- Generation and follow-up of work orders until work orders are complete
- Schedule inspections and/or repairs with homeowners and vendors
- Maintain detailed Warranty Reports generated from our builder software
- Document all warranty-related communication via our builder software
- Pull work orders for P.Os for approval
- Provide general support/backup for warranty, administration, and field staff as needed

Skills Required:

- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- New Construction experience is preferred

**Job Type**: Part-time

Pay: $18.00 per hour

Expected hours: 25 per week

Schedule:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Bear, DE 19701 (required)

Ability to Relocate:

- Bear, DE 19701: Relocate before starting work (required)

Work Location: In person