Escape Room

6 days ago

West Hollywood, United States PanIQ Escape Room & Lounge Full time

*Overview:* We are

eking a motivated individual

join our team as an Assistant M

ager in T
- ning for our larg
- high-end escape r
- facility. This

ole will
- us on dev
- ping strong a
- nistrative sk
- s and event

nning expertise whi
- assisting in the manag
- nt and operation of

r facility. *Key R
- onsibilities:*
- *Administrative Su

rt:*
- Assist in maintai

ng efficient daily operations through effective scheduling, inventory management, and record-keeping.
- Handle customer inquiries, bookings, and reservations with a focus on delivering exceptional customer service.
- Manage administrative tasks such as payroll processing, expense tracking, and reporting.
- *Event Planning and Coordination:*
- Collaborate with the management team to plan and execute events, including corporate team-building activities, birthday parties, and special events.
- Coordinate event logistics, including room setup, catering arrangements, and audiovisual equipment.
- Ensure events run smoothly by overseeing staff assignments, participant registration, and timely communication with clients.
- *Staff Supervision and Training:*
- Assist in training and supervising staff members, ensuring adherence to operational procedures and customer service standards.
- Provide leadership and support to team members during daily operations and events.
- *Customer Experience Enhancement:*
- Continuously strive to enhance the overall customer experience by implementing feedback-driven improvements and innovative ideas.
- Monitor customer satisfaction and promptly address any issues or concerns raised by guests.
- *Facility Maintenance and Safety:*
- Ensure the cleanliness, organization, and safety of the escape rooms and facility areas.
- Conduct routine inspections and coordinate maintenance tasks as needed. *Qualifications:*
- *Education:* Bachelor’s degree in Business Administration, Hospitality Management, Event Planning, or a related field preferred.
- *Experience:*
- Prior experience in administrative roles, event planning, or customer service management is highly desirable.
- Experience in the entertainment or hospitality industry, particularly in managing escape rooms or similar interactive experiences, is a plus.
- *Skills:*
- Strong organizational and multitasking abilities with meticulous attention to detail.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by the business.
- *Attributes:*
- Proactive and adaptable mindset with the ability to thrive in a dynamic, fast-paced environment.
- Leadership potential and a strong team player who can motivate and support colleagues.
- Passion for delivering exceptional customer service and creating memorable experiences for guests. *Benefits:*
- Competitive compensation package commensurate with experience.
- Opportunities for career advancement within our growing organization.
- Employee discount
- Flexible schedule
- Health insurance Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift Shift availability:

- Night Shift (required)
- Day Shift (required) Ability to Commute:

- West Hollywood, CA 90069 (required) Work Location: In person

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