Hotel Assistant

At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team.

We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week).

**Position Benefits**:
Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.

**Job Summary**:
Our Hotel Assistant is responsible for assisting our Hotel department with various administrative duties related to the hotel booking and extensions process.

**Essential Responsibilities**:

- Responsible for sending and confirming hotel paperwork for new bookings.
- Complete confirmations for hotel check-ins and verify appropriate payment was secured by the hotel.
- Ensure deductible payments are collected when confirming check-ins and follow up when needed.
- Assist with Hotel relocation bookings.
- Support hotel department with follow up items (via chatter) and provide responses when directed.
- Responsible for assisting with customer services tickets.
- Audit and ensure MSA signatures on new hotel bookings.
- Member of the quarterly CAT team and assists during CAT events.
- Complete hotel booking process for policyholders and adjusters.
- Confirm hotel checkouts and request hotel folio.
- Assists with Airbnb searches, when needed.
- Provides support with Hotel Extensions calls, when needed.

**Job Requirements**:

- High School diploma required.
- Bachelor’s degree in Hospitality, Communications, or a similar field preferred.
- A minimum of one (1) years of experience in a customer service environment.
- Hotel or hospitality related experience strongly preferred.
- Compassionate and friendly demeanor.
- Professional verbal and written communication skills.
- Excellent attention to detail.
- Proficient in Microsoft Office Programs (Word, Excel, Outlook) and strong data entry/typing skills.
- Good organization and planning skills.
- Flexible work schedule. Some evenings and weekends may be required.

**Work Environment/Physical Demands/Work Hours**:
***This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate occasional evenings/weekends coverage. Position will require on call responsibilities/support as scheduled by management.

**Other Duties**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.