Dispatcher/csr

Overview:
**Duties**:

- Provide accurate and timely information regarding products, services, and policies
- Process orders, returns, and exchanges in an efficient and professional manner
- Collaborate with internal teams to resolve customer issues and escalations
- Maintain customer records and update information as needed
- Utilize GIS software to assist with transportation planning and logistics
- Coordinate with dispatching team to ensure timely delivery of freight
- Monitor fleet management systems and communicate updates to customers
- Use GPS technology to track shipments and provide real-time updates to customers

**Requirements**:

- Excellent Customer Service,
- MUST be able to demonstrate strong customer service
- Excellent written and verbal communication skills
- Answering incoming calls and entering information into dispatching software.
- Must be detail oriented, excellent time management skills and ability to prioritize tasks.
- Proficient with Desktop, MS Office Word, Excel and Outlook
- Be adaptable and a good learner
- Customer support and Communication (Chat/ Phone / E-mail / Text)
- Excellent Salary PLUS++ Performance Commission - potential making 75+K a year
- Job Types: Full-time, Part-time, Contract - Pay Range (DOE)
- Excellent Salary PLUS+ Performance Commission and yearly bonus.

We offer competitive pay and comprehensive benefits package including medical/dental/vision insurance, retirement plans, paid time off, and opportunities for career development. If you are passionate about providing exceptional customer service and have the required skills and qualifications, we would love to hear from you.

Please note that all positions at our company are paid positions.

Pay: $19.47 - $23.45 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- On call

Ability to Relocate:

- Fairfax, VA 22031: Relocate before starting work (required)

Work Location: In person