Client Service Coordinator for Pet Care Company

2 weeks ago


Chantilly, United States Woofie's South Riding Aldie Full time

**Location**: Remote position but must have reliable transportation for occasional errands.

**Schedule**: Full-time and part-time positions available. Must be willing to work weekdays, evenings, weekends, and an afternoon shift as needed.
- Act as the first point of contact for clients, pet sitters, and groomers; provide information, schedule appointments, and assist with billing and scheduling questions.
- Coordinate complex schedules for pet sitting, grooming appointments, and employee work schedules ensuring accuracy and attention to detail.
- Perform physical tasks as needed such as setting up marketing events
- Update and maintain customer records, pet grooming notes, and vaccination information using scheduling software and other technology tools.
- Participate in day-to-day operational tasks such as meeting with clients and assisting with administrative duties as assigned.

**Requirements**:

- Must love animals and have a passion for working in the pet care industry.
- Previous office experience in a customer service role, preferably with experience in pet-related services (e.g., pet sitting, dog walking, grooming, veterinary assistant).
- Highly organized, detail-oriented, and capable of working independently with mínimal supervision.
- Excellent oral and written communication skills, with the ability to provide high-quality customer service.
- Strong understanding and aptitude for learning technology tools quickly (e.g., Slack, Excel, Word, social media platforms).
- Must live in or near Chantilly, South Riding, Aldie & Centerville communities.
- Must have a reliable internet connection, a computer, reliable transportation, and a smartphone.

**Benefits (for full-time positions)**:
Health care, dental, vision, employee discounts after a probationary period.

**Skills and Abilities**:

- Ability to perform well and stay positive in a fast-paced environment, even when pulled in multiple directions.
- Obsessive about lists, checking things off a to-do list, and maintaining high quality and attention to detail.
- Excellent at juggling multiple priorities and comfortable performing emergency pet care visits for dogs or cats as needed.

**Note**:This is not a seasonal or summer position and offers growth potential for individuals looking to build a career in the pet care industry.

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- Are you able to work a Weekend Shift?
- Do you own a pet?
- Do you live in one of the following zip codes 20105, 20151, 20152, 20120, 20121?

**Education**:

- Associate (preferred)

**Experience**:

- Admin: 1 year (required)
- pet related service: 1 year (required)

Work Location: In person



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