Hostess-host / Café Attendant

7 days ago

Garden City, United States The Garden City Hotel Full time

A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke.

The Garden City Hotel enjoys a longstanding tradition of hosting many of Long Island’s most magnificent weddings and celebrations. From festive engagement parties to gala wedding receptions (and every celebration in between), we deliver flawless service with attention to detail and exceptional dining for a magical day. As the recipient of some of the industry’s most coveted bridal awards, we know what it takes to create an event that our guests treasure.

We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.

We currently have a career opportunity available for an experienced **Fine Dining Restaurant Host/Hostess.**

**Responsibilities **include, but are not limited to:

- Welcome guests to the restaurant
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed

**Café Attendant**

Greet customers including answering phones and directing customer inquiries to appropriate party.
- Handle cash transactions between customer and retail store.
- Answer routine billing questions/issues from customers.
- Receive and process all payments according to standard procedures.
- Stock products.
- Ring up item using Micros POS.
- Clean & maintain store, displays, equipment.
- Processes credit and debit cards and room charges.
- Communicate orders with supervisor / manager.
- Count money back to customer in an accurate and concise manner.
- Assist in the opening and closing of a retail location which includes but is not limited to cash handling and deposits.
- Inform customers about services available and assess customer needs.
- Examine products being purchased for damages and price accuracy.
- Resolve escalated issues with customers.
- Train and sometimes supervise new cashiers or retail workers.
- Assist in the maintenance of store front and retail displays.
- Complete, process, and maintain applicable paperwork and records.
- Count the cash in the drawer at the end of the day ensuring cash equals receipts.

**Requirements**:

- Previous work experience as a Host/Hostess or Waiter/Waitress preferred
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations, OpenTable experience preferred
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining area
- Availability to work weekends, holidays and late nights
- Good physical condition to walk and stand during an entire shift

Benefits, for Full Time employees only, include group health plans, company paid life insurance and paid time off benefits.

EOE/M/F/D/V

**Job Types**: Full-time, Part-time

Pay: $18.00 per hour

Shift:

- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person

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