Csr - Customer Service Representative

2 weeks ago

Taylor, United States COPPERA, LLC Full time

Monday - Friday 8-5 at Coppera in Taylor, Texas

PURPOSE

The purpose of this Position is to establish and define the authority, accountability, reporting relationships, responsibilities, duties, and measures of performance of the CSR & Coppera Administrator

BASIC FUNCTION

REPORTING RELATIONSHIPS

The CSR & Administrator reports to the company CCO and works well with Service Department and Operations.

POSITION REQUIREMENTS

To perform the duties of this position successfully, the CSR & Administrator must be able to complete all tasks and fulfill all responsibilities for this position in a satisfactory manner while achieving all company goals and objectives as defined and communicated by Executive Leadership Team. Following are representative of the knowledge, skills, and abilities necessary to meet the requirements of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Required: High school diploma or equivalent.

LICENSING/REGISTRATION/CERTIFICATION

Required: None

Preferred: None

EXPERIENCE

Required: Works well with others and has a servant attitude. Able to deal with difficult situations and people.

Preferred: 1-5 years of prior experience in a role such as this or similar role. Significant and successful experience in a similar position for a business involved in construction.

REPRESENTATIVE SKILLS, KNOWLEDGE, AND ABILITIES
- Must be skilled at initiating, building, and maintaining healthy relationships with customers as well as vendors and the community at large.
- The ability to identify, understand, and meet the needs of Coppera, LLC’s customers about transactions, needs, and client support. Clients include both General Contractors, architects, and project owners.
- Must have managerial skills including, but not limited to:

- Goal setting and planning skills.
- Decision-making skills.
- Problem solving skills.
- Conflict resolution skills.
- Communication skills, both verbal and in writing including the ability to deliver verbal presentations to individuals and groups. English is required; multi-lingual (Spanish) would be advantageous.
- Management skills including the ability to understand reports, interpret the data, and make sound business decisions based on the information.
- The ability to correctly perform routine business mathematical calculations (add, subtract, multiply, divide, fractions, decimals, ratios, etc.). This includes the ability to recognize erroneous numerical data or calculations which are outside of a normal range of possible values (i.e. order of magnitude error or slipped decimal point error).

PHYSICAL

The physical demands described here are representative of those that must be met by the Office Administrator to successfully perform the essential functions of this position.
- MOBILITY: This role must have sufficient mobility to access all areas of the company shop and offices without assistance. Mobility to travel to customer, job site, and vendor locations and access any necessary areas of those locations without assistance.
- DEXTERITY: Must have sufficient dexterity to operate office machines and equipment (computers and similar devices).
- STRENGTH: Lifting is not a routine function of this position; there are no specific strength requirements.

MENTAL

The following representative mental skills are necessary to assure that one successfully perform the position’s essential functions:

- MATHEMATICAL: Must have the ability to use basic mathematical calculations (add, subtract, multiply, divide, fractions, decimals, ratios, etc.). This includes the ability to recognize erroneous numerical data or calculations which are outside of a normal range of possible values (i.e. order of magnitude error or slipped decimal point error).
- LANGUAGE: Must be able to communicate effectively in English both written and verbal. This position requires the ability to make formal and informal presentations to individuals and groups. Multilingual capabilities (Spanish) are not required, but could be an advantage.
- MECHANICAL: No specific mechanical knowledge is required for this position;
- SPATIAL: No specific spatial capabilities are required for this position.

DUTIES AND RESPONSIBILITIES
- Responsible for assisting the Headquarters.
- Responsible for assuring file system is maintained and organized
- Responsible for maintaining the confidentiality of the company’s financial information.
- Performs all necessary duties in a manner that is personally cooperative and supportive of all other members of the company management team.
- Conducts himself/herself professionally and maintains effective customer, trade, employee, and community relations at all times. Maintains professional appearance and demeanor at all times.

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Ref

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