Medical Technician I

4 weeks ago


Houston, United States MD Anderson Cancer Center Full time

**The hours for this position are Sat - Sun 8pm - 6:30am**

**JOB SPECIFIC COMPETENCIES**

**Customer Service**
- Complies with the section telephone courtesy policies and procedures
- Attends to customers' needs, answering questions, displaying professionalism and helping customers understand Laboratory testing and its requirements.
- Demonstrates cooperation when working with both internal and external customers.
- Demonstrates calmness under varying environmental circumstances. Remains willing and capable of assisting in crisis situations.

**Instrumentation/Equipment**
- Operates instrumentation/equipment according to specific protocols.
- Is able to operate institutional telephone system to receive or transmit a large volume of inquiries.
- Is able to manage institutional computer system to navigate Laboratory and Hospital Informatics Systems.
- Is able to perform and document standard service, including critical value notification within 60 minutes in the Laboratory Informatics System.
- Can troubleshoot and resolve common instrumentation/workflow problems.

**Training**
- Train employees in Call Center procedure as needed.
- Follow established checklists during the training period.
- Follow telephone etiquette by answering call within three rings, listening to customers and communicating effectively with health care providers and other customers.
- Follow established checklist to timely perform annual assessment.

Other duties as assigned.

Additional Information
- Requisition ID: 166858
- Employment Status: Part-Time Benefits Eligible
- Employee Status: Regular
- Work Week: Nights
- Minimum Salary: US Dollar (USD) 36,500
- Midpoint Salary: US Dollar (USD) 45,500
- Maximum Salary : US Dollar (USD) 54,500
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No

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