Concierge (Receptionist)

**Essential Functions**:

- Answers incoming calls, both internally and externally, in a warm,
pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended
person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a
warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first
impression captain standards for the community entrance from the
driveway entrance (s) through the lobby
- Responsible for creation and maintenance of resident face sheets
utilizing the Yardi system
- Inputs resident information for faces and uploads resident
photograph
- Updates information as it changes and ensures updated face
sheet is distributed to all appropriate locations
- Current resident face sheets should be kept in the
**following locations**: Van Book, Resident Medical
Record, Business Office File and the Emergency
Book
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- Inputs data related to resident assessments into the Yardi system as
directed by the Executive Director and Director of Resident Care
- Inputs all work orders received into the Direct Supply TELS
system
- Ensures all issues or concerns related to an inviting environment
and hospitable atmosphere are shared with the First Impressions
Captain, Director of Maintenance and Executive Director. This

**includes, but is not limited to**:

- Driveway entrance (s)
- Roadway to community entrance
- Front Porch/Entry
- Lobby
- Hospitality Room
- Reception Area
- Ensures proper “Show Ready” appearance of all areas listed above.
- Possess and maintain knowledge of the community, its benefits,
service provided, the residents and associates
- Be able to assist the Dir. of Community Relations and/or Dir. of
Sales with inquiries when necessary
- Assists Business Office Manager with administrative support as

**needed including, but not limited to**:

- Executive Director Credit Card Summary
- Petty Cash Maintenance and Reconciliation
- Deposits into Yardi
- Checkbook Maintenance
- Purchase journal at end of month
- Key in Accounts Payable
- Offers refreshments to visitors and make them feel welcome and
comfortable
- When interacting with residents and/or family members, is mindful
of the Residents’ Rights to Privacy
- Coordinates appointments for residents requesting transportation,
hairdressing, or other services - keeping accurate records
pertaining to resident charges for such services
- Collects the residents’ mail and prepares it for distribution.
- Performs community mail duties such as receiving and sending
packages
- Assists with preparing community brochure packets when
necessary and keeps an ample supply at the reception area
- Keeps interaction with co-workers to a minimum maintaining
professionalism in lobby area
- Assist the community Executive Director and/or other departments
with additional administrative duties as assigned by supervisor
3
- When using a company computer follows company guidelines on
proper computer usage
- Dresses professionally and is in uniform.
- Maintains professional decorum at all times.
- The ability to work in a safe and alert manner
- The ability to take ownership for associate’s safety and the safety of
the residents
- Must disclose any medication that might impair associate’s ability
to perform the job safely or competently.

**Non-Essential Functions**:

- Leads by example exhibiting the CORE Values through servant
leadership
- Encourages teamwork and promotes company philosophy
- Attends required community meetings and participates Life
Enrichment activities when able
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on
a regular, predictable basis
- Becomes familiar and understands how to report a missing person
using the Safe Return program or equivalent
- Becomes familiar and understands the steps for fire evacuation
- All associates are responsible for maintaining a safe and secure
environment for all community residents

**Qualifications/Skills/Educational Requirements**:

- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate
hospitality to all community visitors
- Must have patience, tact, cheerful disposition and enthusiasm at all
times
- Must possess basic computer usages and data entry skills
- Able to communicate effectively with all levels of management,
associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
4
This position requires time spent on the following physical activities:
None Under 1/3 to Over
1/3 2/3 2/3
Stand | | x | | |
Walk | | x | | |
Sit | | | x | |
Use hands to finger, handle, or