Training Lead

2 weeks ago

Tampa, United States Wipro Full time

Here we grow again

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro is a leading global IT Solutions and Services company with over 200,000 dedicated employees serving clients across more than 66 countries.

We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
- Onsite Tampa, FL
- Work Authorization - USC and Green Card only
- No relocation

**Summary and Description**:
The Operations Training Specialist will be responsible for delivery of a wide range of employee reconciliation operational training - including classroom, online instructor led, and self-paced learning

There is a strong Facilitation component to this role and the incumbent must demonstrate above-average facilitations skills in all training formats, for all levels of learners
- Must have the ability to formulate, affect, interpret, and implement training policies and/or training operating practices.
- Carries out major assignments in conducting the training for the Operations segment of the business
- Executes training plans and training courses using professional delivery methods and materials with mínimal supervision.
- Assists in collecting learner feedback on the effectiveness of instructional delivery and management feedback on the learner use of appropriate knowledge, skills, and behaviors in the workplace as well as any potential gaps or training opportunities.
- Continuously assesses and measures the success of training and development programs to ensure relevance, satisfaction of key stakeholders, and learning transfer into the organization.
- Assists senior team members in benchmarking to ensure training and development programs are positioned to deliver best-in-class results.

**Requirements**:

- Bachelor's degree in Business IT Focus, Business Operations Focus, Education Focus
- Experience and skill using PowerPoint, Word, Excel, SharePoint and working in Cornerstone LMS or similar Learning Management Systems.
- Experience using TEAMS or other web-conferencing tools.
- Typically has 2 years of experience in learning and development and/or training delivery.
- ACA Operational Experience a Plus
- A comprehensive experience in operational training and healthcare payer knowledge
- Able to create full scale training program based upon SOPs and verbal communication
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
- Ability to work under mínimal supervision and may assist less experienced peers
- Strong facilitative and written/verbal communication skills.
- Ability to independently establish strong working relationships and collaborate effectively with managers, employees, and training stakeholders across the organization.
- Ability to evaluate and address training and development needs in a fast paced and changing environment.
- Excellent communication, consultation and collaboration skills.
- Must be highly organized and demonstrate attention to detail.
- Must maintain a high energy level, able to effectively facilitate multiple projects while performing day-to-day activities.
- Should be self-motivated and possess high level of personal initiative.

Pay: $70,000.00 - $78,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- Overnight shift

Application Question(s):

- Do you require future sponsorship to continue working in the USA?

**Education**:

- High school or equivalent (required)

**Experience**:

- Training & development: 2 years (required)
- Healthcare: 1 year (required)
- ACA (Affordable Care Act): 1 year (preferred)
- create full scale training program based upon SOPs: 1 year (required)
- Cornerstone LMS or similar Learning Management Systems: 1 year (required)
- PowerPoint, Word, Excel, SharePoint: 1 year (required)

Ability to Commute:

- Tampa, FL (required)

Work Location: In person

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