IT Technician

**IT Suport Specialist** Responsibilities**:

- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required

**Qualifications and Skills**
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Bi-lingual in English & Korean
- POS/PC support related experience preferred
- ** POS Required
- must have experience working with POS systems.**:

- ** network setup and ISP, routers**:

- ** Meet SLAs**:

- ** Keep POS systems updated with latest patches and updates**:

- ** Hybrid 1-2 days weekly in office**:

- ** Benefits Start Day 1**

**Benefits**
- ** Medical**:

- ** Dental**:

- ** Vision**:

- ** Prescription**

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