Information Technology Specialist

2 weeks ago

Fort Detrick, United States U.S. Army Cyber Command Full time

**Duties**:

- Ensure overall network integrity within the Organizational Message System (OMS) National Gateway Center (NGC) and interoperability between components.
- Open trouble tickets, coordinate circuit actions, contingency deployment, schedule outages, alternate routing requests, and provide customer assistance.
- Monitor, operate, troubleshoot, and isolate problems on all components comprising the operating system, various message handling infrastructure operating systems, transmission media and routers, networks, and communications security equipment.
- Test, select, and validate delivered software enhancements to the systems and ensure the product meets the operational requirements of the mission area.
- Monitor the entire backbone to ensure network functionality, trouble ticket management and provide briefings to Defense Information System Agency (DISA) and National Gateway Center (NGC) management.
- Perform over-the-air re-keying for all connected subscribers to ensure rigorous and high-level security practices are in place at all times.

**Requirements**:
**Conditions of Employment**:

- Three year trial/probationary period may be required.
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance with Sensitive Compartmented Information (SCI) access for the duration of employment.
- This position requires the incumbent to obtain and maintain the appropriate Information Assurance certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, within 6 months of entry onto duty.
- This position requires irregular hours on rotating shifts.
- Subject to recall to duty and extended hours of duty. Overtime may be required on short notice to include nights, holidays and weekends in support of related mission requirements.
- See "Additional Information" section for additional requirements and Conditions of Employment.

**Qualifications**:
**This position is in the **Professional **Category at the **Full Performance** Work Level within the CES Occupational Structure.**

**Who May Apply**:- To qualify based on your experience, your resume must describe one year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by Experience assisting with the managing, monitoring, operating and troubleshooting problems on all components comprising the operating system; aiding in the coordination efforts in analyzing network workload; experience providing customer support related to messaging systems.
- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- **(1) Attention to Detail - **Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- **(2) Customer Service -** Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- **(3) Oral Communication -** Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.- **OR**
***

**Education**:
**Additional information**:

- **If you are a current fede

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