Residential Services Supervisor

5 days ago

Scottsdale, United States Salt River Pima-Maricopa Indian Community Full time

**Definition**:
**Definition**: Under general supervision from the Clinical Manager, JTR, provides supervision to staff, counseling and treatment to clients while coordinating and supervising of a variety of programs serving adults who are experiencing difficulties in their life, due to substance abuse. **This job class is treated as FLSA Exempt.**

**Essential Functions**: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

**Examples of Tasks**:

- 1. Supervision, Mentoring, Training & Leadership_: Supervises employees in the following areas that include, but are not limited to, scheduling work hours, job duties, staff coverage (leave and training) and time cards.
- Provides supervision to assigned team.
- Reviews caseloads and offers administrative guidance to staff.
- Completes staff probationary and annual employee performance evaluations.
- Evaluates the effectiveness of staff in specific roles with particular clients and families.
- Provides recommendations to the Division Chief such as training needs and work performance improvement initiatives.
- Assists with the development of training for the program staff to enhance quality and accurate therapy.
- Delivers ongoing supervision to assigned staff to ensure quality service provision, productivity and documentation compliance in line with Departmental expectations. Weekly supervision may involve, but is not limited to, employee goal setting, coaching and mentoring, client file monitoring, chart audit review, review of billing submissions, treatment plan development and updates, problem resolution recommendations for difficult cases and review of forms for accuracy and completion, etc.
- 2. Third-Party Billing_: Ensures staff compliance with third party billing regulations and standards as defined by the Department and any contracted third-party payers.
- 3. Service Coordination, Enhancement & “Wrap-Around”_: Utilizes the consultation and collaborative team processes in providing coordination of care for clients and to improve clinical and administrative operational processes.
- 4. Program Documentation & Reporting_: Collects, analyzes and reports data (utilizing the specified data management system).
- Generates reports, letters, brochures, flyers, and all outgoing correspondence for the program.
- Completes documentation monitoring and compliance to include adherence to standards, timelines, and admission/discharge review.
- Conducts documentation audits for all assigned staff on a biweekly basis. Reviews those findings with employees and ensures employees are compliant with documentation standards.
- 5. Emergency On-Call_: Provides on-call supervision 24 hours per day, 7 days per week, for staff and services as assigned.
- 6. Service Problem Resolution_: Initially meets with clients on an informal basis to address complaints.
- Works to resolve issues in a timely manner.
- Submits reports on findings and actions and/or recommendations.
- Works continuously to ensure client rights, the provision of quality service as well as the confidentiality of all client information through all program services.
- 7. Counseling Services_: At the discretion of the Division Chief, carries a counseling caseload and provides at a minimum, the following services;
- 1. Conducts client intake, assessment, evaluation and testing to provide diagnosis.
- Writes treatment plans and progress notes for initial assessment, update reports and aftercare reporting.
- Designs, implements and provides treatment and aftercare programs for clients as well as family counseling.
- Attends court-ordered hearings regarding clients and their programs.
- Performs individual, group and family counseling for residential clients and their families.
- Attends weekly multi-disciplinary case staffing meetings to present case summaries, discharge and transfer information.
- Serves as a liaison between the service program and treatment centers.
- Actively participates in staffing during client treatment.
- Develops referral resources including, but not limited to, inpatient hospitalization, partial hospitalization program and other services as appropriate.
- Coordinates client needs with other resource programs, agencies and organizations.- May participate in staff in-service training to improve personal skill set.
- Creates and distributes information to SRPMIC regarding available therapeutic resources.
- Participates in prevention and early intervention Community awareness events.
- Provides monthly statistics on client data for monthly and quarterly program reports and other required program data in a proficient manner.
- Maintains counseling records and writes summaries and reports. Maintains compliance with Program, Division and Department procedures.
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