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Intake Coordinator
2 weeks ago
***:
Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills.
**ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES**:
- Complete financial clearance for all referrals by determining eligibility.
- Process referrals to assure pre-qualifying of patients efficiently.
- Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co-insurance/co-payment, pre-existing clause, coverage
- Determine effective and termination dates, type of plan, and provider network status.
- Complete all information with attention to timely filing dates and special filing requirements.
- Analyze admission data and prepare assigned reports
- Loads all patient demographic insurance and benefit information into appropriate software system
- Communicates effectively with the referral sources and team members to support the business partnerships being developed by the sales team
- Establish positive relationships with insurers and managed care entities; Third party payors and Case Managers.
- Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
- Utilizes reports to assure accurate and timely information is documented in the appropriate software system.
- Excellent Communication, Customer Service & Time Management Skills
**TRAINING, SKILLS, AND EXPERIENCE AND EDUCATION REQUIREMENTS**:
- Associates Degree preferred
- 2+ years’ experience in
- Proficient in Microsoft Office, Word & Excel
- Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance
- Excellent communication skills and customer service
- Familiarity with Medical Terminology
- Experience working in a call center environment
- Ability to multi-task, problem solve and demonstrate critical thinking skills.
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
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