Front Office
3 weeks ago
Description:
**Job Summary**:
- Greets all patients and family members to the office, in a friendly manner, welcoming patients and their family members.
- Consistently demonstrates superior customer service. Makes every effort to provide an excellent experience for the patient.
- Completes all required steps for proper check-in and/or check-out of patients, including assisting patients with navigating throughout the office, announcing visitors for service departments, and providing general assistance in the spirit of outstanding customer service.
- Collects co-pay or balance from patient; schedules follow-up appointments as necessary.
- Completes daily reporting of reconciliation of charges, fee tickets and payment methods.
- Familiarity with verification, authorization and posting charges.
- Cross-trains in all front office positions and provides coverage where needed.
**Hours vary between 7:00 am and 5:00 pm, Monday through Friday, depending on position and location.**
**Requirements**:
**Background/Experience/Requirements**:
- Must be friendly and professional, organized and patient-focused.
- Enjoys working in a busy, fast-paced environment.
- Demonstrates a positive attitude and can successfully interact with a variety of personalities and work styles.
- Prior medical office experience is required including front office responsibilities, preferably for a physician group.
- Experience in orthopaedics, physical therapy, and/or pain management is strongly desired.
- Knowledge of insurance plans and workers comp.
- Solid computer skills and EMR experience are strongly preferred.
- Strong math skills with attention to detail.
- Flexible scheduling to cover shifts in all locations.
**Physical Demands**:
- Primarily sedentary, sitting.
- Use of general office equipment - keyboard, telephone, scanner, copier
- Periodic lifting, stooping, carrying less than 25 lbs.
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