Service Quality Specialist Iii

3 weeks ago

Phoenix, United States Uber Full time

**About the Role***

We're looking for a Senior Quality Specialist to join the Service Quality Team to lead projects, develop processes, and provide support to our partners across the world. The Service Quality Specialist role requires strong attention to detail, a passion for process improvement, and the ability to run projects from start to finish.

**What You'll Do**
- Perform audits or investigations and make recommendations to relevant partners using guidelines
- Complete data and root cause analysis and provide corrective and preventive action items
- Present findings to collaborators at an audit level or in calibration meetings
- Identify and share trends, insights, defects, and areas of improvements to share with stakeholders
- Participate in quality discussions to share best practices with partners, agents, and stakeholders
- Follow procedures and process paths to complete key tasks
- Surface defects from audits and work in close association with business partners to improve them
- Lead calibration / alignment sessions of the audits with key stakeholders as well as present findings to the business
- Monitor quality specialist trends metrics and work on metric improvement projects for BPO or COE
- Identify and promote continuous improvement opportunities in coaching, training, process, policies

**Basic Qualifications**
- Minimum of 1 year experience in a quality assurance, data analytics, and/or project management role
- Additionally, a minimum of 1 year of experience in a customer service role

**Preferred Qualifications**
- Experience presenting information and facilitating meetings
- Experience in a attention to detail environment with high diligence and accountability
- Exceptional written and verbal communication skills, with proficiency in project planning and execution
- Passionate about data analysis, focusing on quality improvement, process enhancement, and tool development
- Confidence in communicating findings to upper management and partners
- Proficient in productivity tools, including Google Suite or Microsoft Suite, with the ability to learn various CRM (Customer Relationship Management) and QMS (Quality Management Software) tools
- Proactive approach to overall team and company improvement
- Skilled in being tactical and adapting to ever-changing environments
- Experience leading and moderating meetings with cross-functional collaborators
- Willingness to learn and embrace new and upcoming AI (Artificial Intelligence) tools Solid understanding of SQL is a plus

  • Power Quality Specialist III

    2 months ago

    Phoenix, United States Prism Professional Services Group, LLC. Full time

    The Power Quality Specialist III position will be focused on third party Electrical QA/QC and commissioning. A Specialist is considered a lead position at Prism and a representative of our company and values. As a specialist, you are expected to execute your job scope while training lower level technicians/specialists and build customer relationships....

  • Power Quality Specialist III

    4 weeks ago

    Phoenix, United States Prism Professional Services Group, LLC. Full time

    The Power Quality Specialist III position will be focused on third party Electrical QA/QC and commissioning. A Specialist is considered a lead position at Prism and a representative of our company and values. As a specialist, you are expected to execute your job scope while training lower level technicians/specialists and build customer relationships....

  • Power Quality Specialist III

    2 months ago

    Phoenix, United States Prism Professional Services Group, LLC. Full time

    The Power Quality Specialist III position will be focused on third party Electrical QA/QC and commissioning. A Specialist is considered a lead position at Prism and a representative of our company and values. As a specialist, you are expected to execute your job scope while training lower level technicians/specialists and build customer relationships....

  • Power Quality Specialist III

    1 week ago

    Phoenix, United States Prism Professional Services Group, LLC. Full time

    The Power Quality Specialist III position will be focused on third party Electrical QA/QC and commissioning. A Specialist is considered a lead position at Prism and a representative of our company and values. As a specialist, you are expected to execute your job scope while training lower level technicians/specialists and build customer relationships....

  • Patient Engagement Specialist Iii

    3 weeks ago

    Phoenix, United States Denova Collaborative Health Full time

    **Patient Engagement Specialist III** **Job Purpose**: The Patient Engagement Specialist is responsible for contacting patients, conducting assessments, accessing, and then updating an electronic medical record (EMR), and scheduling patient appointments. **Main Duties and Responsibilities**: - Review hospital discharge rosters and create list of patients...

  • Quality Services Technician Iii

    2 days ago

    Phoenix, United States GAF Materials Corporation Full time

    Job Description: At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this roof, we define the future...

  • Contract Management Specialist III

    2 months ago

    Phoenix, United States SA Technologies Inc Full time

    Job Description Role : Contract Management Specialist III Estimated Duration : 6+ months Location: Phoenix, AZ (hybrid) Position Description The Contract Action Unit is dedicated to supporting the Client by ensuring the meticulous adherence to contractual agreements, policies, and compliance standards. In this role, the incumbent will conduct extensive...

  • Contract Management Specialist III

    2 weeks ago

    Phoenix, United States SA Technologies Inc Full time

    Job Description Role : Contract Management Specialist III Estimated Duration : 6+ months Location: Phoenix, AZ (hybrid) Position Description The Contract Action Unit is dedicated to supporting the Client by ensuring the meticulous adherence to contractual agreements, policies, and compliance standards. In this role, the incumbent will conduct extensive...

  • Fcrb Program Specialist Iii

    2 days ago

    Phoenix, United States Arizona Supreme Court Full time

    **JOB TITLE**: Program Specialist III **JOB #**: 2719 **DIVISION**: Dependent Children’s Services **HIRING SALARY**: $49,533.00 annualized ($23.81 hourly) **CLOSING DATE**: All positions are open until filled. **EMPLOYEE REFERRAL PROGRAM**: This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply). ***: The...

  • Plumber III

    3 weeks ago

    Phoenix, United States Service Experts Full time

    Hays Cooling, Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...

  • Service and Delivery Technician III

    3 weeks ago

    PHOENIX, United States Albertsons Co. Full time

    As a Service & Delivery Technician III, you will be supporting our retail stores in and around the Northeast Arizona region. This zone runs from Payson, across to Showlow, over to Sedona, up to Gallup, NM. Our Service & Delivery Technician III techni Delivery Technician, Technician, Technical Support, Delivery, Technology, Service, Grocery

  • Service & Delivery Technician III

    1 month ago

    PHOENIX, United States Albertsons Co. Full time

    As a Service & Delivery Technician III, you will be supporting our retail stores in and around the Northern Arizona region. This zone runs from Flagstaff, across to Verde Valley, over to Colorado River stores. Our Service & Delivery Technician III te Delivery Technician, Technician, Technical Support, Delivery, Technology, Service, Grocery

  • Customer Service Specialist

    3 weeks ago

    Phoenix, United States Service Experts Full time

    Hays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...

  • Customer Service Specialist

    1 week ago

    Phoenix, United States Service Experts Full time

    Hays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...

  • Debt Specialist Iii

    5 days ago

    Phoenix, United States TD Bank Full time

    **Work Location**: Remote Phoenix (AZ) **Hours**: 40 **Pay Details**: $22.75 - $33.25 USD **Line of Business**: Personal & Commercial Banking Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Hours: 7am to 4pm M-F **Depth & Scope** - Performs multiple and/or diverse...

  • Debt Specialist Iii

    5 days ago

    Phoenix, United States TD Bank Full time

    Work Location: Phoenix, Arizona Hours: 40 Pay Details: $22.75 - $33.25 USD Line of Business: Personal & Commercial Banking **Job Description**: Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Hours: Mon-Fri 11am to 8pm AZ time Mon-Fri 2pm to 11pm Jacksonville...

  • Quality Control Specialist

    2 months ago

    Phoenix, United States AAA Landscape Full time

    Job DescriptionJob DescriptionSalary: We are seeking a dedicated and detail-oriented Landscape Quality Control Specialist to ensure the highest standards of quality in our landscaping projects. The ideal candidate will have a keen eye for detail, strong knowledge of landscaping techniques, and the ability to effectively communicate with landscaping teams and...

  • Quality Control Specialist

    2 weeks ago

    Phoenix, United States AAA Landscape Full time

    Job DescriptionJob DescriptionSalary: We are seeking a dedicated and detail-oriented Landscape Quality Control Specialist to ensure the highest standards of quality in our landscaping projects. The ideal candidate will have a keen eye for detail, strong knowledge of landscaping techniques, and the ability to effectively communicate with landscaping teams and...

  • Supply Chain IT Contract Specialist Iii

    2 weeks ago

    Phoenix, United States Dignity Health Full time

    **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before....

  • Customer Service Specialist

    3 weeks ago

    Phoenix, United States Hays-Phoenix - Service Experts Full time

    **Hays Cooling Heating & Plumbing** 24825 N 16th Ave #115, Phoenix, AZ 85085 **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and...