Member Service Representative

3 weeks ago

Rutland, United States Heritage Family Credit Union Full time

**This Position**:
This is a retail service position that provides World Class Member Service to both credit union members and employees. We are looking for an individual who will serve members promptly while representing the credit union in a friendly, courteous and professional manner.

**Location**: Rutland, VT

**Starting Salary**: $16.00/hr

**Schedule**: Full time. 40+ hours per week Monday - Friday and some Saturday mornings on a rotating basis

**Benefits Include**:

- Paid time off in addition to paid federal holidays
- Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
- 401k match & additional discretionary contribution
- Ongoing training opportunities
- 8 hours of volunteer time with an organization important to you
- Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

**Who We Need**:
We exist for SERVICE to our MEMBERS, EMPLOYEES, and COMMUNITIES through INTEGRITY, COMPASSION and EDUCATION. Allen Street Branch is often referred to as our "Main Branch" and employees in the branch truly embrace that. All of our values are important, but members of the Allen Street team say they feel an extra pull towards the values of Service and Members. The lobby is often buzzing with members and prospective members hoping to complete a wide variety of transactions, and the team is happy to assist with anything their members may need Member Service Reps (MSRs) at the branch enjoy navigating the best ways to provide service to their members; sometimes this means helping with longer transactions, and sometimes it means guiding the member to our Business or Mortgage teams, which are also located within the Allen Street Branch.

**Essential Functions and Basic Responsibilities**:

- Greet and welcome members in a friendly, professional, and timely manner to provide prompt, accurate, and efficient member service
- Maintain robust knowledge of services offered by the credit union to educate members and actively make recommendations to members for their benefit
- Maintaining privacy and confidentiality of members information
- Complete routine cash and check transactions including but not limited to cashing and depositing checks, transferring money between member’s accounts, completing deposits and withdrawals of cash.
- Maintain up to date knowledge on applicable policies and procedures, and rules and regulations to meet compliance standards
- Maintain a balanced cash drawer and assist in balancing the vault and ATM/ITMs as requested
- Remain vigilant to possible fraud and safety concerns for the credit union, members, and employees
- Opening accounts
- Ordering debit cards
- Assisting members with name changes

**Required Education and Job Competencies**
- High school diploma or equivalent
- Ability to work cohesively in a fast-paced team environment
- Excellent verbal communication skills
- Ability to utilize various computer systems
- Attention to detail when handling cash, documents and information
- Previous customer service and cash handling experience (preferred)

**Working Conditions/Environment**:
This position requires standing for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion. Stretching breaks are recommended to avoid injury. Some light lifting. Occasional lifting/carrying of bags of coin up to 50 lbs.

**_ This Job Ad is not a complete statement of all duties and responsibilities comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises. This description does not constitute a written or implied contract of employment._**_ _**_E.O.E._**

**Education**: Preferred
- High School or better

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