Administrative Manager-re-entry Program Registry

3 weeks ago

Florence, United States Pinal County Full time

**Description**:
**JOB SUMMARY**
Perform administrative work of considerable difficulty in the planning, directing, and coordinating activities of a designated program or division to ensure that goals or objectives are accomplished. This is a Supervisory position working under general direction. Positions at this level have as a primary responsibility planning, assigning, and reviewing work of a group of employees, as well as selecting, training, and disciplining individual employees.

**Example of Duties**:

- Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description_._

**TYPICAL CLASSIFICATION ESSENTIAL DUTIES**:

- Manage operations of an assigned work group, make appropriate decisions based on experience, and perform work within scope of authority and training.
- Manage, train, and schedule staff, monitor work and evaluate performance, explain rules, policies, and procedures, and meet regularly with staff to discuss and resolve priorities, workflow, special assignments, special projects, problems, schedules, cross-training, and client service issues.
- Plan, organize, and manage technical operations and operational programs, meet with user groups to identify and resolve performance, process, policy, and operational issues, and assure services meets customer needs and requests.
- Monitor work group operations and verify compliance to County policies and procedures, verify the accuracy of the electronic and paper filing systems, and perform specialized work group functions as needed to meet workload demands.
- Manage assigned programs, projects, and research studies, identify and resolve complex data management and case management problems, monitor operations, and assure proper resolution of operational and service issues.
- Coordinate activities and projects between department staff, other County staff, and outside agencies.
- Research operational issues and compile data from other departments and agencies to evaluate and resolve complex operational problems, inter-departmental processes, new and revised procedures, and technical solutions.
- Maintain personnel files and process administrative forms, update, review, and research files and computer databases, and assure all administrative and operational actions are in compliance with County policy and procedures.
- Provide information and assistance to staff, clients, and customers, answer questions and resolve issues within scope of authority, using knowledge of County and department policies and procedures, research information requests, and respond independently to inquiries when appropriate.
- Train and cross train staff in a variety of technical, clerical, and office support duties.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.

**Minimum Requirements**:
**MINIMUM REQUIREMENTS TO PERFORM WORK**:

- High school diploma or GED equivalent.
- Five (5) years of administrative work experience, including two (2) years in a supervisory or administrative capacity.
- Must submit to fingerprint and background examinations.
- Valid Arizona State Driver's License.
- For ACJIS users - must pass a thorough background and background re-investigation every 5 years.
- Or an equivalent combination of relevant higer education and/or experience may substitute for the minimum requirements.

**Supplemental Information**:
**Knowledge, Skills and Abilities**:

- Knowledge of county policies, procedures, and office practices.
- Knowledge of applicable policies, procedures, and regulations covering specific areas of assignment.
- Knowledge of Federal and state laws and local ordinances covering specific areas of assignment.
- Knowledge of principles and practices of government project management.
- Knowledge of principles of record keeping, case management, and confidential records management.
- Knowledge of customer service standards and protocols.
- Skill in planning, prioritizing, and completing assignments with minimum oversight.
- Skill in defining and resolving complex data management and case management problems.
- Skill in researching and implementing new and revised procedures and technical solutions.
- Skill in analyzing operational issues, evaluating alternatives, and developing recommendations.
- Skill in conducting research and preparing reports, technical documents, and correspondence.
- Skill in planning, organi

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