Supervisor, Food Operations

1 week ago

Universal City, United States Tricon IT Solutions (For End Clients) Full time

**Role**:Supervisor, Food Operations

**Location**:1oo Universal City Plaza, Universal City, CA 91608

**Duration**:4 Months W2 Contract

**Pay Rate**: $28/Hr on W2

**Summary**

Responsible for assisting in supervising the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

**Qualifications**:

- High School diploma or GED required
- Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
- Must be available to work on weekends, holidays and nights in varying weather conditions.

**Desired Characteristics**
- Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
- Experienced in Quick Food Service
- Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment
- and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
- Must have excellent written and verbal skills to effectively communicate with all levels of the organization
- Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
- Strong customer service, interpersonal and organizational skills
- Able to provide creative solutions to guest situations
- Ability to work in a high paced, repetitive teamwork environment
- Theme park experience preferred
- Experience managing in a union environment
- Strong interpersonal and analytical skills

**Responsibilities**:
Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.

Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
- Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
- Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Acts as Environmental Health & Safety Team representative for the employees
- Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
- Maintain a clean, safe and professional work area

**Job Type**: Contract

Pay: Up to $28.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 4 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work Location: In person

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