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Customer Service Representative/product

3 months ago

Commack, United States RoadCases.com Full time

Job Overview:
We are a local manufacturer of ATA Road Cases (Travel Cases) that are used in the transport of musical instruments, audio visual equipment, LED screens and other sensitive items.

We are seeking a Customer Service Representative who is able to handle technical tasks such as:

- Interpreting technical drawings
- Adding and subtracting fractions
- Reading a tape measure
- Accurately measuring an items width, depth and height.
- Learn how to design cases using formulas and pre-set specifications.

**Responsibilities**:

- Analyze customer needs and recommend the best solutions.
- Communicate effectively with customers to ensure a positive experience.
- Be willing to help customers in any way possible.
- Creating estimates for customers from their desired specifications.
- Designing cases and making cut sheets for production.
- Creating work orders.

**Requirements**:

- Atleast 3 years experience in customer service.
- Excellent phone etiquette and communication skills.
- Proficiency in English, Fluency in Spanish is a plus.
- Ability to multitask.
- Strong problem-solving skills
- Mathematically inclined.

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave

Experience level:

- 3 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Commack, NY 11725 (preferred)

Ability to Relocate:

- Commack, NY 11725: Relocate before starting work (required)

Work Location: In person