The Kitchen Counter Server

2 weeks ago

Grand Rapids, United States Amway Grand Plaza Hotel Full time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here._

**This is a part time position with early 1st shift hours. Weekend availability is required.**

**This position is eligible for **discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.**

**Overall Responsibilities**
- Include the following but other duties may be assigned_
- Execute timely and courteous service to guests in his/her own station and also for other tables in the restaurant, following strict adherence to Wolfgang Puck policies and procedures
- Follow the exact Busser Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
- Assure and maintain highest standard of service, sanitation and hospitality
- Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
- Perform “in-house” janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
- Work closely with store management and other employees to hospitable experience
- Be properly dressed in uniform and maintain a clean, professional appearance throughout shift
- Help train new employees and managers using up-to-date policies, procedures and techniques
- Practice and teach safe/sanitary handling of knife safety and any other equipment used
- Promote the WELL philosophy
- Attend all meetings and seminars as directed by Manager

**Shift Duties**
- Set-up/break-down and continual maintenance of dining room
- Set-up/break-down and continual maintenance of service stations and dirty dish area of dish-room
- Sanitation of service stations, silverware, booster seats, high chairs, and FOH floors
- Attend pre-shift meeting
- Maintain restroom and front entrance cleanliness during shift by checking every hour for cleanliness and supplies
- Assist dishwasher in keeping area organized. Empty trash containers at service stations as needed
- Assist servers with beverage delivery and refills, and food delivery when necessary
- Perform table maintenance, cleaning and re-setting
- Happily assists other employees in their tasks
- Perform station opening/closing and side work duties each shift, and check out with manager

**Communication**
- Encourage and praise trainees for good performance
- Be patient with trainees’ questions and different levels of experience
- Be aware of posted information from previous pre-shifts and follow through accordingly
- Communicate any food that has to be re-made, or thrown out for any reason to the expediter
- Communicate any irregularities, 86’s or other pertinent information to the manager
- Notify the manager of any guest complaint no matter how small it may seem
- Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service

**Leadership**

Demonstrate leadership by displaying your job expertise, flexibility, positive attitude, initiative, organization, communication skills and enthusiasm

**Experience Requirements**
Three to six months experience required

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