Claim Rep Trainee, Inside Property National

2 weeks ago

Windsor, United States The Travelers Companies, Inc. Full time

Who Are We?

- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Claim

Compensation Overview

Salary Range

$46,900.00 - $77,400.00
Target Openings
14
What Is the Opportunity?
Do you have a strong desire to help others and enjoy working with a team to resolve issues? Are you an expert multitasker with the ability to navigate multiple systems? Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days.

As a Property Claim Representative Trainee you will walk our customers through claims while evaluating damage and negotiating on their behalf. You will leverage your interpersonal and critical thinking skills to resolve previously closed personal and business property claims.

As Property Claim Representative Trainee you will develop skills in investigation, evaluation, negotiation, and resolution and grow with Travelers. Successful completion of Claim Representative training is required to advance to the position of Property Claim Representative.

This is a hybrid work arrangement, requiring three days in office and allowing for two days work from home.

What Will You Do?
- Provide quality claim handling throughout the claim life cycle while maintaining full compliance with internal and external standards and state specific regulations.
- Complete required virtual, classroom, and on-the-job training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position.
- Flexibility and willingness to work extended hours with intermittent weekend hours with mínimal notice given.
- Support our Catastrophe Response Program to assist our customers.
- Investigate and evaluate all relevant facts to determine coverage, damages, business interruption calculations and liability of first party property claims under a variety of policies and determine appropriate settlements.
- Handle 1st party property claims of low to modernity severity and complexity as assigned.
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external partners.
- Negotiate and convey claim settlements within authority limits.
- Meet all quality standards and expectations in accordance with the Knowledge Guides.
- Maintain diary system, capturing all required data and document claim file activities in accordance with established procedures.
- Perform administrative functions such as maintaining an effective filing and diary system, expense accounts, time off reporting, and more.
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements within three months of starting the job.
- In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
- Perform other duties as assigned.
- Bachelor’s Degree.
- Two years of work or customer service experience.
- Interpersonal and customer service skills with the ability to use sound judgement to analyze and resolve claims.
- Ability to proactively manage time, and prioritize multiple claims simultaneously.
- Written and verbal communication skills with the ability to pay attention to detail and effectively convey information to customers and agents.
- Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
- Verbal and written communication skills -Intermediate
- Attention to detail ensuring accuracy - Basic
- Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
- Analytical Thinking - Basic
- Judgment/ Decision Making - Basic

What is a Must Have?
- High School Diploma or GED.
- One year of customer service experience or Bachelor’s Degree.
- What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Match

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