Robb Report: Short-term Rsw Guest Experience Manager

3 weeks ago

Los Angeles, United States Penske Media Corporation Full time

Robb Report is the global voice of luxury. Reporting on exceptional products, services, and experiences for the affluent consumer, Robb Report leverages print, digital and social channels as well as custom event experiences to promote an extraordinary life. Robb Report’s parent company, Penske Media Corporation (PMC), is a leading digital media company, publishing, and information Services Company founded in 2003.

The **Guest Services Manager** is responsible for supporting and organizing the outreach and communications to targeted clients in order to secure their attendance at key international Robb Report luxury curated events. This role will need to ensure that guests understand and receive important travel details pertaining to their luxury travel experiences. This client relations role would focus specifically on the delivery and execution of international tailored travel events as well as a significant international yachting and lifestyle event. **PLEASE NOTE THIS IS A SHORT-TERM ASSIGNMENT**

**Responsibilities**:

- General administrative duties for global Live Media Events
- Maintain database of invite list, event attendees, log all member data, and notes
- Keep track of attendee outreach efforts and follow up communication schedules
- Execute personalized guest outreach surrounding specific event invitations
- Manage all recordkeeping and communications with clients
- Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc.
- Collect event payments from guests, and coordinate travel logistics. Record all payments and distribute receipts.
- Keep track of RSVPs and update internal team on booking pace through weekly reporting
- Gather, prepare and distribute biographical information (face pages) for internal distribution prior to events
- Fulfill individual special requests, answer questions about programs and generate FAQs, gather international travel need details inclusive of eVisa, passport and international driver’s license
- Gather traveler information for various trips, convey details of events and schedules, gather and record signed waivers
- Work with General Counsel to update and distribute waiver and release forms for events
- Research prospective guests/attendees across multiple channels (social media, clubs, etc.)
- Support events on an as needed basis (pre-event planning phase and onsite support)

**Responsibilities**:

- Extremely organized and punctual
- Strong interpersonal communication skills
- Significant administrative experience
- Experience in luxury marketplace or with UHNW individuals
- An understanding of the yachting industry
- A positive self-starter and team player with a can-do and solution-oriented attitude
- Ability to work independently on directed tasks
- Ability to excel in high-pressure situations

Typical wage range: $75k - $85k

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

**It’s all About You**

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

**About Robb Report**:
**About** **PMC**:

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