Genetic Counseling Assistant

4 weeks ago

Los Angeles, United States UCLA Health Full time

**Description**
Under the supervision of the Senior Genetic Counselor, the Genetic Counseling Assistant is responsible for facilitating the care of genetics patients seen in various Clinics at UCLA Health including ATLAS Clinic. In this role, you will serve as an integral part of the Genetics team and contribute to the management of diverse aspects of the service, including the coordination of care for patients, optimization of clinic and operational workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. Duties will include but are not limited to:

- Work with the administrative, clinical, and management teams to support practice operations
- Provide support to all administrative functions of Clinical Genetics
- Procure medical records and insurance information
- Interview patients to obtain demographic, insurance, and medical data
- Assist with the ordering and approval process for genetic testing
- Answer patient questions about whether genetic tests are ready
- Coordinate and schedule appointments, scan documents and update patients’ electronic medical records, route and return telephone calls, assist with the creation of patient letters, and participate in team meetings and performance/quality improvement projects
- Keep abreast of insurance related issues and perform pre-authorizations and benefit investigations as needed.
- Maintain strong dialogue with labs, patients, and genetic counselors to ensure timely genetic testing; this involves coordinating with all parties to ensure sample requirements are met, test costs are understood by all, and other relevant information is provided
- Maintain testing log
- Ensure appropriate stock of test kits and patient educational information
- Work with Genetic Counselors and other clinical providers to draft letters of medical necessity and genetic counseling/ testing consultation letters for genetic testing

**Qualifications**
Required:

- Strong computer skills and experience with Microsoft Office software, including: Word, Excel, and PowerPoint
- Excellent organizational, interpersonal, and communication (both verbal and written) skills
- Ability to analyze information and situations, prioritize tasks, develop solutions and make recommendations
- Ability to use good judgment and work independently, with little supervision, and in a team setting
- Ability to develop and maintain effective working relationships across the healthcare system
- Ability to adapt to an ever-changing, fast-paced environment
- Knowledge and abilities essential to the successful performance of the duties assigned to the position
- Ability to maintain a professional appearance and demeanor in interactions with patients, UCLA Health faculty and employees, and outside laboratories/healthcare teams
- Required to comply with UCLA Health Standards and is sensitive to the needs of patients, staff, and providers at all times.

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