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Field Service Technician

2 months ago

Milwaukee, United States Marvin Full time

Job Overview:
Are you a hands-on problem solver with experience as a general contractor or in construction? Do you take pride in great customer satisfaction and a job well done? Join the Marvin team as a Field Service Technician. In this role, you are an extension of the Marvin team. You will connect with homeowners and travel to their location to install and repair Marvin doors and windows - delivering a top-notch customer experience.

Join us today and see how our benefits support your wellbeing at work and beyond. Health benefits start your first day of employment, along with paid time off, and holidays. Be rewarded financially with profit sharing, a 401(k) match, and a $1,500 sign-on bonus

Highlights of your role:

- Provide post-sales support for Marvin Companies’ windows and doors, collaborating with our customers to provide outstanding experience.
- Communicate with all customers and Marvin support staff in a professional, timely manner that will allow us to fulfill our mission of delivering an exceptional customer experience.
- Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
- Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
- Company vehicle and laptop or iPad provided

Salary Range: $24 - $30 per hour, pay based on experience You're a good fit if you have (or if you can):

- Dependable, solid work ethic and a self-starter with excellent organizational skills and the ability to create effective weekly work schedules.
- Excellent computer skills, communication skills, and ability to deliver a difficult message and manage customer expectations.
- A positive can-do attitude with the ability to think creatively to resolve service issues.
- Ability to make sound decisions that impact the company from a financial standpoint.

Also want to make sure you have:

- High school diploma
- 3-5 years of construction background. Window and door product knowledge; a good background in construction and installation practices.
- Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
- An excellent driving record, a valid driver's license, and ability to meet the Federal Department of Transportation medical certification requirements (Physical) and driver eligibility.

We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of _America's Top 20 Large Employers of 2024_, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:

- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

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