Patient Care Coordinator

5 days ago

Hanover, United States Healthcare South Full time

**About us**

Healthcare South is a medium business in HEALTH_CARE_MEDICAL in Hanover, MA. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities

A nonexempt, clerical position responsible for serving patients by greeting them, scheduling appointments, maintaining records and accounts, receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting patients/visitors in the same manner. This position will have a significant degree of clerical functionality. These functions include filing, photo copying, typing, and scanning documents as needed.

**Essential Job Responsibilities**:

- Photocopy, files, scans, types and organizes as required and directed by the Practice Administrator or Office Manager.
- Promptly and professionally welcomes patients and visitors in person and answers telephone calls and referring inquiries. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
- Greets visitors/patients and assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Maintains patient’s accounts by obtaining, recording and updating personal and financial information.
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Comforts patients by anticipating patient’s anxieties; answering patient’s questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient’s records.
- Maintain business office inventory and equipment; check inventory, keeping in stock supplies, and scheduling service appointments for equipment.
- Helps patients in distress by responding to emergencies.
- Protects patient rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team efforts by accomplishing related results as needed.

Provides routine services in a collaborative team approach in the Practice. Works in coordination with the Care Team(s) within the Practice to provide patient care that follows the Patient-Centered Medical Home model.
- Other duties as assigned.

**Education**:High school diploma or equivalent.

**Experience**:One year of experience in customer service or reception, preferably in a health care environment.
- Knowledge:_
- Knowledge of medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
- Knowledge of photocopying, typing, scanning, filing and other office basics a must.
- Skills:_
- Ability to use multi-line phone system, including transferring calls and paging.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
- Ability to multi-task, flexibility, customer service, time management, organization and attention to detail, scheduling, word processing and professionalism.
- Interpersonal skills that lead to excellent team performance.
- Abilities:_
- Elicits appropriate information to route calls to the appropriate person.
- Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
- Willingness to do whatever clerical function is needed for smooth operation.

**Equipment Operated**:Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

**Work Environment**:Position is in a well-lighted office environment. Occasional evening and weekend work.

**Mental/Physical Requirements**:Involves sitting approximately 90 percent of the day, walking or standing the remainder.

**Corporate Compliance**
- Is knowledgeable of Corporate Compliance responsibilities and adheres to current rules, regulations, and polices that affect his/her specific job functions/responsibilities.
- Assists other employees and/or departments with compliance issues and demonstrates support of the Corporate Compliance program
- Reports compliance issues/concerns in a timely and appropriate manner

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work setting:

- Clinic
- In-person
- Office
- Outpatient
- Private practice

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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