Customer Service Representative

1 week ago

Lutz, United States GFL Environmental Full time

The Customer Service Representative will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The CSR's will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

Key Responsibilities:

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payments as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
- Assist in answering questions relating to benefits, vacation time, leave of absence, etc.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- May provide back up assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management.

**Requirements**:

- High School Diploma or GED.
- Two (2) to four (4) years customer service call center experience.
- Operate standard office equipment (i.e., copier, facsimile, personal computer).

Knowledge, Skills and Abilities:

- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills.

Physical/Mental Demands:

- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:

- Work in indoor office environment 95% of the time.
- Noise level is usually moderate.
- We thank you for your interest. Only those selected for an interview will be contacted. _

  • Customer Service Representative

    1 week ago

    Lutz, Florida, United States Circle K Stores, Inc. Full time

    Store : 17565 State Rd 54, Lutz, Florida 33558 Availability Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work i Customer Service Representative, Customer Service, Representative, Retail, Service

  • Insurance Customer Service Representative at Morgan Insurance Services

    1 month ago

    Lutz, United States Morgan Auto Group Full time

    Job DetailsJob Location Morgan Insurance Services - Lutz, FL Description Come join the growing team at Morgan Insurance Services as an Insurance Customer Service Representative! If you have experience in Retail Sales, Customer Service, Call Center, and/or Business Development this position could be a great fit for you! We are looking for an insurance...

  • Front Desk Customer Service Representative

    2 weeks ago

    Lutz, United States Watermelon Swim Full time

    **'If you do what you love, you'll never work a day in your life.' Mark Twain** Great opportunity to earn an exceptional pay rate and work a **consistent weekly schedule** of 2 weekday morning/evening shifts and Sunday morning shift. The **Customer Service Representative** manages the Front Desk as follows: - Greets clients, providing a hospitable...

  • Customer Service/Sales

    1 month ago

    Lutz, United States SanMejio, LLC Full time

    Job DescriptionJob DescriptionPurposeFlooringMaster Customer Service/Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our  Associates contribute to a fast pace, safe environment by keeping the showroom organized, answer store phones and support...

  • Customer Service/Sales

    4 weeks ago

    Lutz, United States SanMejio, LLC Full time

    Job DescriptionJob DescriptionPurposeFlooringMaster Customer Service/Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our  Associates contribute to a fast pace, safe environment by keeping the showroom organized, answer store phones and support...

  • Client Service Representative

    2 weeks ago

    Lutz, United States VCA Full time

    VCA Cypress Creek Animal Hospital is seeking an experienced Client Service Representative to join our team full-time. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re...

  • HVAC Sales Representative

    1 week ago

    Lutz, Florida, United States Ierna's Heating, Cooling and Plumbing Full time

    Job DescriptionJob DescriptionHVAC Residential Sales RepresentativeIerna's Heating, Cooling and Plumbing is one of Pennsylvania and Delaware's largest independent HVAC/Plumbing companies offering products, services, and solutions to customers. We are looking for Sales Representatives in Lutz,FL . This is a tremendous opportunity for Sales Representatives who...

  • Sales Representative

    1 month ago

    Lutz, United States Integrated Business Financing Full time

    Job DescriptionJob DescriptionWe are looking for a competitive, sales-driven, and highly motivated field sales representative to join our team. You'll be responsible for developing and implementing your own initiatives and aggressive sales strategies to grow your sales territory. The ideal candidate knows how to get the sale, leaning into their strong...

  • Sales & Customer Service Associate

    1 month ago

    Lutz, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Lutz Do you have a passion for helping others? At the Massage Envy Lutz franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...

  • Sales & Customer Service Associate

    4 weeks ago

    Lutz, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Lutz Do you have a passion for helping others? At the Massage Envy Lutz franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...

  • Sales & Customer Service Associate

    3 weeks ago

    Lutz, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Lutz Do you have a passion for helping others? At the Massage Envy Lutz franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...

  • Sales & Customer Service Associate

    4 weeks ago

    Lutz, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Lutz Do you have a passion for helping others? At the Massage Envy Lutz franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...

  • Woodie's Wash Shack

    3 weeks ago

    Lutz, United States Woodie's Wash Shack Full time

    Job DescriptionJob DescriptionJoin the Epic Team at Woodie's Wash Shack!Now Hiring: Customer Service Associate – Ballantrae, FL. Starting at $15.00 an hour + Incentive Programs Woodie’s Wash Shack is all about opportunity—to be a part of a team, build relationships with customers, and have fun in a vibrant, surf-culture-themed environment. With new...

  • Woodie's Wash Shack

    3 weeks ago

    Lutz, United States Woodie's Wash Shack Full time

    Job DescriptionJob DescriptionJoin the Epic Team at Woodie's Wash Shack!Now Hiring: Customer Service Associate – Cypress Creek, FL. Starting at $15.00 an hour + Incentive Programs Woodie’s Wash Shack is all about opportunity—to be a part of a team, build relationships with customers, and have fun in a vibrant, surf-culture-themed environment. With...

  • Woodie's Wash Shack

    2 weeks ago

    Lutz, United States Woodie's Wash Shack Full time

    Job DescriptionJob DescriptionJoin the Epic Team at Woodie's Wash Shack!Now Hiring: Customer Service Associate – Cypress Creek, FL. Starting at $15.00 an hour + Incentive Programs (Must be 18 years old or older)Woodie’s Wash Shack is all about opportunity—to be a part of a team, build relationships with customers, and have fun in a vibrant,...

  • Woodie's Wash Shack

    2 weeks ago

    Lutz, United States Woodie's Wash Shack Full time

    Job DescriptionJob DescriptionJoin the Epic Team at Woodie's Wash Shack!Now Hiring: Customer Service Associate – Ballantrae, FL. Starting at $15.00 an hour + Incentive Programs (Must be 18 years old or older)Woodie’s Wash Shack is all about opportunity—to be a part of a team, build relationships with customers, and have fun in a vibrant,...

  • Service Supervisor

    2 weeks ago

    Lutz, United States Dobbs Equipment Full time

    Job DescriptionJob DescriptionJob Title: Service Supervisor – FieldReports To: Service ManagerDepartment: Service (40), ExemptLocation: LutzSummary of Primary Functions: This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair and...

  • Service Technician

    4 weeks ago

    Lutz, United States Dobbs Equipment Full time

    Job DescriptionJob DescriptionJob Title: Service Technician – (Shop)Reports To: Service ManagerDepartment: Service (50), Non-ExemptLocation: LutzSummary of Primary Functions: Dobbs Equipment is seeking an experienced Service Technician. Technicians are responsible for the repair, diagnosis, overhaul, and reconditioning maintenance of customer and company...

  • Member Service Representative

    3 days ago

    Lutz, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    6 days ago

    Lutz, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....