Front Desk Clerk/night Auditor

2 months ago

Oceanside, United States Best Western Plus Oceanside Palms Full time

**Job Title**: Front Desk Agent/ Night Auditor

**Job Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

**Job Duties**:

- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
- **Knows daily activities and meetings taking place in the hotel.**
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (required)
- Front Desk: 1 year (required)

Work Location: In person

  • Hotel-Front Desk Agent/Guest Services

    3 weeks ago

    Oceanside, United States Oceanside Marina Suites Full time

    Job DescriptionJob DescriptionWe are a small Boutique hotel seeking Front Desk Agents and Night Auditor:We are also looking for Room Attendants and Housemen (these are am shifts 8a to 430p)POSITION SUMMARYThis position is responsible to promote a courteous and professional image to all potential and eventual guests of the hotel. Performing tasks related to...

  • Hotel-Front Desk Agent/Guest Services

    1 month ago

    Oceanside, United States Oceanside Marina Suites Full time

    Job DescriptionJob DescriptionWe are a small Boutique hotel seeking Front Desk Agents and Night Auditor:We are also looking for Room Attendants and Housemen (these are am shifts 8a to 430p)POSITION SUMMARYThis position is responsible to promote a courteous and professional image to all potential and eventual guests of the hotel. Performing tasks related to...

  • Front Office Agent

    4 days ago

    Oceanside, United States JDV Oceanside Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...

  • Front Office Agent

    4 weeks ago

    Oceanside, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...

  • Front Office Agent

    3 weeks ago

    Oceanside, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...

  • Front Office Agent

    2 days ago

    Oceanside, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.   Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...

  • Front Office Agent

    9 hours ago

    Oceanside, United States HYATT Hotels Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation...

  • Supervisor Front Desk

    3 weeks ago

    Oceanside, United States Oram Hotels Inc Full time

    Our core values are Family Spirit, Passionate Hospitality, Attention to Detail, Empowerment for Excellence, Diversity & Inclusion, and Creating Magic. We are seeking a Front Office Supervisor to join our great team. The Front Office Supervisor position is a multifaceted role designed to ensure the efficient operation of the front desk, room assignments,...

  • Front Desk Agent

    1 week ago

    Oceanside, United States Sage Hospitality Full time

    **Why us?** SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Front Desk Supervisor to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We...

  • Front Desk Agent

    1 week ago

    Oceanside, United States Sage Hospitality Full time

    Why us?: SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Front Desk Supervisor to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always...

  • Front Desk Agent

    5 days ago

    Oceanside, California, United States Sage Hospitality Full time

    Why us?: SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING We're looking for a Front Desk Supervisor to join the team Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always...

  • Front desk/Bather

    3 weeks ago

    Oceanside, United States na Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingEmployee discountsPaid time off Front desk/bather position. Must have one year customer service experience. Duties include answering phone calls, cashier, setting up appointments, customer service, assisting with grooming (bathing). Will train bathing. MUST be reliable, honest, and respectful, team...

  • Front desk/Bather

    2 months ago

    Oceanside, United States na Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingEmployee discountsPaid time off Front desk/bather position. Must have one year customer service experience. Duties include answering phone calls, cashier, setting up appointments, customer service, assisting with grooming (bathing). Will train bathing. MUST be reliable, honest, and respectful, team...

  • Front Desk Agent

    4 weeks ago

    Oceanside, United States Sage Hospitality Full time

    SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Front Desk Supervisor to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide...

  • Front Desk Agent

    3 weeks ago

    Oceanside, United States Sage Hospitality Full time

    SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Front Desk Supervisor to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide...

  • Front Desk Agent

    5 days ago

    Oceanside, California, United States Sage Hospitality Group Full time

    Why us?SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING We're looking for a part-time Front Desk Agent to join the team Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always...

  • Medical Reception Front Desk

    2 weeks ago

    Oceanside, United States Next Step Medical Inc. Full time

    Job DescriptionJob DescriptionOur busy Oceanside Urgent Care Center is seeking a New Team member for a full time front desk, medical reception position . Bilingual (ENGLISH/SPANISH) is a must. If you are looking to make a career change this is a great opportunity. You do not need to have any medical experience, we will fully train you. Previous reception or...

  • Front Desk Agent

    5 days ago

    Oceanside, United States Sage Hospitality Full time

    **Why us?** SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a part-time Front Desk Agent to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We...

  • Medical Reception Front Desk

    2 weeks ago

    Oceanside, United States Next Step Medical Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryDental insuranceFree uniformsHealth insurancePaid time offVision insurance Our busy Oceanside Urgent Care Center is seeking a New Team member for a full time front desk, medical reception position . Bilingual (ENGLISH/SPANISH) is a must. If you are looking to make a career change this is...

  • Medical Reception Front Desk

    2 weeks ago

    Oceanside, United States Next Step Medical Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryDental insuranceFree uniformsHealth insurancePaid time offVision insurance Our busy Oceanside Urgent Care Center is seeking a New Team member for a full time front desk, medical reception position . Bilingual (ENGLISH/SPANISH) is a must. If you are looking to make a career change this is...