IT Support Technician

2 weeks ago


Palo Alto, United States Pomeroy Full time

Pomeroy is currently seeking an onsite **IT Technician** in Palo Alto for a long-term contract. This person will provide enhanced IT Support Services to support multi-platform hardware, including MacOS/iOS, LINUX, and Windows.

**Responsibilities**:

- Helping users resolve issues and requests on multi-platform hardware, including MacOS/iOS, Linux/Ubuntu and Windows
- Staging or restaging computers as required
- Physical repair of hardware, as well as working with suppliers to ensure parts are replaced per maintained service plans
- Actively monitoring and responding to any site ticket queues designated by client

**Qualifications**:

- Intermediate to Expert skills in MacOS/iOS support
- LINUX/Ubuntu experience, a plus
- Willingness to take the initiative, providing MacOS/iOS & LINUX/Ubuntu support solutions in a corporate environment that has little MacOS/iOS & LINUX/Ubuntu expertise
- Intermediate Windows support skills required for all engineers
- Strong interpersonal communication and relationship skills
- Enjoys working with customers/end users
- Ability to work collaboratively with remote engineers regarding MacOS/iOS, LIMUX/Ubuntu and Windows support issues
- Continuous improvement mindset

**Job Types**: Full-time, Contract

Pay: $25.00 - $32.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

**Experience**:

- Computer hardware: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- Mac OS: 1 year (preferred)

Work Location: In person



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