Service Writer

American Road Group is seeking a Service Writer at Pocono Mountain Harley-Davidson in Tannersville, PA

**Summary Description**

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

**Major Duties and Responsibilities**
- Provide superior customer service to both internal and external customers.
- Assist Service Department Manager in maintaining a smooth-running efficient department.
- Sell products and services based on additional work needed and service specials.
- Articulate and document customer concerns and assign jobs to technicians.
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
- All other duties as assigned.

**Qualifications and Job Requirements**
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
- Experience with POS systems and parts and management computer software.
- General knowledge of computers and great phone etiquette.
- Current motorcycle license.

**Physical Demands and Working Conditions**
- Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
- The noise level in the work environment is usually loud.
- Requires use of both hands.
- Requires the ability to balance and push a 600+ lb. motorcycle.
- Frequently works near moving mechanical parts.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
- Occasionally exposed to exhaust fumes and other airborne particles.