Clinical Consultant, Professional Services

3 weeks ago

Franklin Lakes, United States BD Full time

**Job Description Summary**: The Clinical Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert and utilizes consultative approach to plan for BD Infusion product implementations. The Clinical Consultant may support the Clinical Educator Consultant in providing education to facilities considering or using BD Infusion products, hardware (device) and software (interoperability and connectivity), from presales throughout the implementation cycle. The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.

We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

**O**verall responsibilities**:
The overall responsibilities of the implementation Clinical Consultant include:

- Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.
- Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
- Interacts and supports Project Manager to ensure timely and productive implementations.
- Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.
- Reviews and facilitates customer awareness of common HL7 error codes.
- Escalates issues to clinical and technical SME when appropriate.
- Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.
- Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
- Ability to function in a highly regulated industry.

**Skills, Duties and Tasks particular to the job**:
**Clinical** Consultant**

**Communication**
- Facilitation of conference calls and customer meetings for BD Infusion product implementations.
- Establish rapport with customers that is conducive to long term business relationships.
- Provide team support and product information on Infusion products as assigned by manager.
- Supports mentoring of team members to ensure product and process competency.
- Must possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams and deliver concise and consistent communication.
- Guides the review of customer site assessment and facilitates project design and implementation of Infusion products and technologies.
- Provides feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.

**Technical**
- Demonstrates knowledge of clinical workflow processes, data set/drug library build, system integration, device settings, and interface validation.
- Ability to interact and guide diverse cross-functional teams to achieve desired outcome.
- Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.
- Must be detail oriented and able to coordinate complex projects consistent with established company and customer objectives.
- Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.
- Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.
- Install and support BD Infusion hardware and software solutions.
- Influences customer acceptance and utilization of BD Infusion products and services.
- Expected to act as a customer support resource when necessary.

**Administrative**
- Coordinate client resources and assign project tasks.
- Lead projects when required.
- Works independently.
- Timely completion of documentation and project-specific tasks.
- Determines own work priorities.
- Possess excellent organizational skills with the flexibility to readily adapt to change.

**Required Soft Skills**:
Clinical Consultants shoul

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