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**eLEARNING DEVELOPER**:

- Apply**eLEARNING DEVELOPER**:

- Agency: HRA/DEPT OF SOCIAL SERVICES
- Posted on: 06/26/2024- Job type: Full-time

Location

BROOKLYN
- Title Classification: No exam required

Department

Mgmt Information System-NM
- Salary range: $75,000.00 - $115,000.00- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.-
- Within ITS/Technology Enablement, under the general direction from the Executive Director, with a high degree of latitude for independent action, judgement and decisions, the eLearning Developer encompasses professional responsibilities unique to the assessment and implementation of complex information technology initiatives which require specialized expertise and experience beyond what is expected of a generalist in any given area. The eLearning Developer performs complex information technology project work that delivers usable software systems and technology solutions for business needs. The eLearning Developer builds, creates, and tests technical, online, asynchronous and webinar, computer-based training courses, modules, and videos for new ITS software systems as well as for each Agile release of existing ITS software systems. The eLearning Developer releases and publishes training videos to the DSS Agency so that they can use the new and updated ITS software systems to process benefits and perform other related Agency duties on a day-to-day basis. The e-Learning Developer also makes the training available as a desk-reference for future duties on a day-to-day basis.
- Information Technology Services (ITS)/ Technology Enablement is recruiting for one (1) IT Project Specialist, to function as eLearning Developer, who will:
- Collaborate with Business Analysts and Agency Heads to understand business requirements. Utilize Confluence to review business requirements and online content documents and Jira to research user stories, acceptance criteria, specifications, and UAT Test Cases. Partner with software development teams, system testers, QA, UAT staff and business stakeholders to ensure released video eLearning meets requirements for business and operations, management, and staff. Conduct regular reviews with senior Agency and IT stakeholders to validate and assess the project requirements, demonstrate proof of design concepts, validate design assets, integrate feedback, and reprioritize project scope as required.
- Develop and maintain working relationships with business users and technical teams to ensure effective collaboration on projects. Analyze, synthesize, and implement feedback from stakeholders. Guide and manage eLearning video projects through the entire software development lifecycle, from conception, pre-production, production, UAT, and launch. Implement Agile workflow to ensure all video releases are aligned with ITS software releases. Participate in human-centered design activities, user research and software prototyping. Create user interface designs, interaction models, media elements, and overall visual design to maximize user engagement and desired performance outcomes.
- Use established standards, business and technical requirements and input from functional team members to design and deliver engaging training using various training modalities including, but not limited to mobile, on-line, video, and other broad reach vehicles. Transform complex system information, i.e., design documents, interface designs, prototypes/wireframes, storyboards, and scripts into video-based presentations that allow users to interact with the online content easily and intuitively.
- Create computer generated animations, graphic and computer-based motion assets, software screen recordings, voice recordings, sound effects, and multimedia effects. Generate close captions for the hearing impaired. Combine video, visual computer assets, and voice recording into prototypes and final projects; release and render videos. Utilize audio and mixing equipment to record, produce and mix voice and music for video soundtracks. Enhance sound quality and suppress unwanted noise using audio editors and recorders.
- Develop prototypes and pilot presentations, utilizing editing tools such as Adobe Premier Pro, Frame.io and After Affects. Develop online training storyboards to host eLearning on NYC and NYS computer-based Learning Management Systems for agency staff consumption.
- Design targeted video productions by leveraging specialized business domain knowl