**About Nabis**

Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 250 brands to 100% of California's dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

Our team, backed by Y Combinator and a celebrity roster of tech executives, including Doordash co-founder Stanley Tang, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.

**WHY YOU'LL LOVE WORKING AT NABIS**
- Competitive pay starting at **$19** per hour, paid weekly.
- You'll work at the fastest-growing cannabis startup
- Medical/Dental/Vision is offered to all full-time employees.
- Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture
- Competitive compensation.

**The Role**

**Responsibilities**:

- Provide white glove support to both internal and external Nabis Partners, such as brands and retailers
- Support customer experience managers with ad-hoc projects
- Assist in loading and unloading product into vans as well as picking and packing orders
- Product intake assistance and inventory cycle counts
- Warehouse organization
- General assistance of Operations Managers
- Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team's average
- Monitor communications to help keep other departments informed and responsive
- Work with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success
- Identify and escalate issues to the appropriate channels

**Desired Skills & Traits**:

- Associate degree OR 2 years relevant work/customer service experience
- Ability to lift 50 lbs., bend, stretch, and twist
- Must be comfortable using ladders and loading/unloading from top shelves
- Ability to work occasional evening/weekend shifts
- Basic math skills
- Strong and timely communication across all platforms (phone, Front, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
- High level of patience and empathy for Nabis Partners
- Ability to communicate between departments with humility and understanding
- Experience with de-escalation and client retention
- Basic knowledge of payments/collection.
- Keen awareness and understanding
- Low ego
- Willingness to learn new software and platforms
- Adaptability
- Ability to multitask and take on more than one project at a time
- Cannabis experience is a plus
- Ability to pass pre-employment background check

**Nabis is an Equal Opportunity Employer**
- Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect._