Program Manager

2 weeks ago

Toms River, United States Bancroft Full time

Overview:
**Position Summary**:
Manages the overall operations, activities, and staff of assigned program site within direct area of responsibility.

**Responsibilities**:
**Essential Responsibilities**:
1. Provides supervision and oversight to direct reports within direct areas of responsibility:
o Provides ongoing leadership, advice, training, and guidance to direct reports regarding the daily care, instruction, and safety of persons served at specific program site as outlined in the Individual Program Plan (IPP), Annex A and/or program descriptions;

o Ensures proper staffing levels and work distribution within assigned program site in accordance with levels of supervision, Annex A, and/or program descriptions;

o Conducts regular staff meetings and attends program management meetings to promote a constant flow of information, open discussions, knowledge sharing, and to keep staff well-informed;

o Attends various internal management meetings, external conferences, Interdisciplinary (IDT) and/or Trans-Disciplinary (TDT) meetings, family conferences, etc., to both obtain and share information;

o Manages the ongoing job performance of direct reports; develops and communicates performance goals, completes performance evaluations within established timeframes; provides feedback, develops and takes action on performance improvement plans, and determines and implements disciplinary action as needed;

o Appropriately delegates work responsibilities;

o Supports the professional development and career growth of direct reports by identifying and providing ongoing training and certification attainment in accordance with state licensing regulations and any accreditation standards, as applicable within area of responsibility.

2. Manages the overall operations, activities, and overall environment of the program site within direct areas of responsibility and for all shifts, if applicable:
o Follows established Bancroft policies and procedures, and maintains compliance with Division of Developmental Disabilities (DDD) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, DDD Supported Employment/Day Program (SE/DP) Manual standards (if applicable), Department of Labor (DOL) regulations (if applicable), Department of Human Services (DHS) 1047 regulations (if applicable), Commission on Accreditation of Rehabilitation Facilities (CARF) standards, and applicable state/local/federal regulations at all times;

o Ensures adherence to all established policies and procedures within the Operations manual and Bancroft’s Policies and Procedures manual;

o Within area of responsibility, complies with state regulations and accreditation standards and Bancroft’s quality standards for safety, security, cleanliness, and comfort;

o When applicable, provides on-call and rotational support to effectively manage a 24 hour/7 day a week program for persons served;

o When applicable, ensures the 24 hour/7day a week management and oversight of program site, staff, and persons served by maintaining a flexible work schedule and by personally providing coverage for all shifts, as needed;

o Dependent upon specific program, may conduct treatment integrity checks for program staff to ensure the provision of quality care for persons served;

o Monitors all direct costs incurred and efficiency of spending for program site and persons served within area of responsibility. Contributes in ensuring that program site operates within the established fiscal budget and may provide input to management for annual budget preparation for program site;

o Assists in and/or develops work schedules in an effort to reduce unnecessary costs and unanticipated variances to established budget.

4. Aids in the resolution of problematic, more sensitive, or more complicated situations while actively encouraging the independence of the person served within his/her abilities. Exercises appropriate judgment in addressing specific situations. Responds with immediate, effective solutions and/or promptly notifies program management.

5. Completes daily, monthly, and quarterly paperwork; e.g., monthly summaries, risk management reports, Outcome Measurement Systems (OMS) reports, inspection checklists, attendance and billing records (where applicable) etc., for submission to program management and to ensure compliance with all applicable regulations and accreditation standards.

6. Reviews required paperwork completed by direct reports for accuracy and submits to program management in accordance with established timeframes. Ensures the maintenance of all documentation as required by state regulations and as determined by program management and/or Nursing Department for the assigned site; e.g., daily logs, monthly progress reports, daily goal reports, assessments, daily financial transactions, Medical Administration Records, behavioral data sheets, internal reports, etc., as applicable within specific program site.

7. Within area of responsibi

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