Hotel Front Desk Agent

As a Front Desk Receptionist you will be working at the hub of the hotel. **Prior HOTEL Front Desk experience is a MUST.** You will be welcoming all guests to the hotel. You will be checking guests into and out of the hotel. You will also be responsible for performing the night audit part time. Previous experience working with excel is a must. Attention to detail is a must. Prior experience working with OPERA PMS is preferred but not required. Night Audit experience preferred but not required.

Areas of responsibility for our Night Audit staff include:

- Assisting guests with arrival and departure.
- Taking, modifying, and canceling guest reservations.
- Cash handling.
- Posting and running night audit reports.
- Maintains the hotel safety and security standards.
- Communicate hotel facilities and services to all guests.
- Maintain daily logs & reports
- Maintain Daily Report in Excel

Some of your duties will include:
**Front Desk Operations**
- Greet all guests (internal and external)
- Process guest reservations, registration (check-in) and departures (check-outs)
- Offer guest assistance at every opportunity
- Respond to all guest requests efficiently
- Ensure guest satisfaction by following through on requests and other needs
- Provide information to guests about hotel policies, services and amenities
- Provide information, directions and other assistance as necessary about the local area
- Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
- Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
- Maintain daily logs and checklist

Pay: $16.00 - $17.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel Front Desk: 1 year (required)
- Night Audit: 1 year (preferred)

Work Location: In person