Remote-bilingual Client Support Associate
2 weeks ago
**Job Summary**
Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Client Support Associate to join our Customer Service Department.
**Responsibilities and Duties**
- Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
- Assesses customer information and provides appropriate product and service solutions
- Maintains strong product knowledge
- Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate
- Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs
**Qualifications and Skills**
- Proficient in Chinese (Writing, Reading and Typing)
- Be able to read and type in English
- Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
- Ability to manage and de-escalate difficult and complicated problems
- Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness
- Associate degree preferred
Pay: $24.00 - $26.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Application Question(s):
- Are you authorized to work in USA?
- Do you need a sponsorship in future?
- This job requires you to attend a one-month in-person training. Are you okay with traveling to Queens, NY, 11354?
- "Are you able and willing to work during weekends as part of your regular schedule?"
**Education**:
- Associate (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
- Chinese (required)
**Location**:
- Flushing, NY (preferred)
Shift availability:
- Night Shift (required)
Work Location: Remote
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