Back of House Supervisor

2 weeks ago

Charlottesville, United States Pet Paradise Resort Full time

**Description**

Pet Paradise is looking for “pet people” with leadership experience and growth potential to fill our open **Resort Supervisor** position.

**Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)**

**PERKS AND BENEFITS**:

- Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast
- Grooming Academy to become a Groomer
- STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
- Canine Training Program Learn to become a dog trainer (We are currently expanding this service across many of our locations)
- Complimentary Pet Day Camp - _Bring your dog with you to work _
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan with Company Match
- Health, Dental and Vision Insurance (full-time status)
- Employee Assistance Program (EAP) with added mental health benefit, available to all employees

**ESSENTIAL FUNCTIONS OF OUR RESORT SUPERVISOR INCLUDE**:

- Providing direct supervision of our Resort Associates and Playtime Coordinators including leading, training, and coaching associates based on company standards, policies, and guidelines
- Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
- Maintaining cleanliness of suites and guest areas and feeding, exercising, and providing daily care for all guests
- Responsible for assisting new and existing team members in completing their required LMS courses and training guides
- Performing additional duties as required by the management team

**QUALIFICATIONS TO BE A RESORT SUPERVISOR**:

- This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
- Strong organizational, cash management, and sales skills
- Prior supervisory experience highly preferred
- Comfortable leading by example, including ‘hands-on’ task management
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver’s license and ability to pass criminal background check

**EDUCATION AND EXPERIENCE**:
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

**WHAT IT IS LIKE TO WORK HERE**

**ABOUT PET PARADISE**
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer **resort-style pet **day camp and care, professional **pet grooming**, low-stress and high-quality **veterinary care**, and of course, overnight** boarding** that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

**WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. **The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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