Access Transport Tech On W2

3 weeks ago

San Diego, United States Glow Networks Full time

**General Responsibilities**:
**Major Tasks**
- With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
- Inserts access transport equipment into fiber ring.
- Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
- Works with contractors/vendors to ensure equipment is installed and operating properly.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
- Ensures quality of processes, programs and customer satisfaction.
- Complies with all safety procedures and policies.
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
- Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out-of-box failures.
- Packages equipment per work order in preparation for installation.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Tests and verifies services in conjunction with the install team.
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
- SHOUT Notification Tech Ops - Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (**Critical Level**)
- Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
- Performs other duties as assigned

**Qualifications required on Day 1**
- HS diploma, GED or relevant work experience
- 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
- 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
- Requires working knowledge and experience with Granite and Mint
- 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers

Demonstrated knowledge of performance testing and test equipment
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Driver’s License and driving record that meets standards

**Preferred**
- AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)

Cisco certification
- CCNA, CCNP

**Job Type**: Contract

Pay: $25.00 - $37.00 per hour

Expected hours: 40 per week

**Education**:

- High school or equivalent (preferred)

**Experience**:

- technical support: 2 years (required)
- DWDM/ethernet/Sonet: 2 years (required)

License/Certification:

- CCNA/CCNP (preferred)
- AS/AA/Technical Certification (preferred)

Work Location: On the road

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