Night Auditor

We strongly encourage you all to hand in your resume in person.

**Responsibilities**:

- Perform night audit duties, including reviewing and reconciling guest accounts and transactions
- Ensure accuracy of financial transactions and resolve any discrepancies
- Prepare and distribute daily reports to management and other departments
- Assist guests with check-in and check-out processes
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly
- Maintain a clean and organized front desk area
- Handle phone calls and direct them to the appropriate departments or individuals
- Assist with other front desk duties as needed

**Requirements**:

- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
- Previous experience in a hotel or hospitality setting preferred
- Strong guest relations skills with a focus on providing excellent customer service
- Knowledge of hotel operations, including night audit procedures
- Familiarity with phone systems and basic office equipment
- Attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Flexibility to work night shifts, weekends, and holidays as required
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
- Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
- Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Aimbridge Hospitality standards.
- Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
- Be familiar with all Aimbridge Hospitality's policies and house rules.
- Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Run morning reports according to Aimbridge Hospitality procedures.
- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
- Complete any reports as requested by management in a timely manner.
- Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The employer reserves the right to make changes to the job description as necessary.

**Job Type**: Part-time

Pay: $22.00 - $23.50 per hour

Expected hours: 20 - 26 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Paid jury duty
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Nights as needed
- Night shift
- Rotating