Teller Supervisor

**PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES**:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
- Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
- Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the marketplace.
- Act as a resource to identify and respond to customer servicing issues so that a resolution can occur, and customer’s relationship is retained. If necessary, escalate in a timely fashion to the proper person to assist the customer.
Leadership and People Management
- Monitor teller differences and assists Branch Manager in instituting corrective action.
- Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports.
- Support the Branch Manager’s efforts to achieve branch referral goals.
- Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
- Maintain a professional image and ensure standards are met for professional presentation by the teller staff.
Operations and Compliance
- Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
- Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
- Ensure teller staff compliance with HFG security manual.
- Ensure completion of all required training by entire teller staff.
- Ability to work in a constant state of alertness and in a safe manner.

**EDUCATION AND EXPERIENCE**:

- 2 or more year’s teller experience preferred
- Prior supervisory experience is required
- Cash handling experience required
- High degree of quality customer service, leadership, interpersonal, and communication skills
- Computer skills required
- Knowledge of Microsoft products a plus
- Ability to work in a fast-paced environment Fluency in a second language is a plus
Privacy

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Legal

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**Requirements**:

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