Patient Services Coordinator Ii

7 days ago

Boston, United States Massachusetts General Hospital(MGH) Full time

**Patient Services Coordinator II**
- (3286142)

**_
UNIQUE SCHEDULE OPPORTUNITY, SHIFT DIFFERENTIALS ($) APPLY _**
- **_36 hours per week; Mon, Wed, Thurs, Fri 7:00 am -4:30pm_**

The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for unit staff.
- Consistently demonstrates courtesy and respect to patients and other customers
- Performs all check in functions as outlined by the MGH/MGPO Front Desk Standards of Operations including assuring arm band identification for all patients
- Performs the daily management of encounter form processing and reconcilement
- Ensures the completeness of all forms and performs basic ICD-9 coding, CPT procedure coding as required to complete the visit encounter forms for processing
- Understands all the HMO, Managed Care and other Third Party Insurers. Functions as a resource to patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
- Triages and manages complex telephone calls appropriately especially with regard to patients' clinical problems
- Maintains confidentiality and privacy which is consistent with HIPAA guidelines
- Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange for escort or interpreter services, as necessary.
- Receives, sorts, and distributes mail for the unit. Faxes and receives faxes containing confidential patient information. Assures that faxed patient information is distributed to the correct provider in an appropriate time frame.
- Coordinates and manages the flow of patient charts from practice settings to the Infusion Units
- HS Diploma/GED required
- Previous healthcare experience preferred.

**EEO Statement**

Massachusetts General Hospital is an Equal Opportunity Employer._ _By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.**Primary Location** MA-Boston-MGH Main Campus

**Work Locations** MGH Main Campus 55 Fruit Street Boston 02114

**Job** Customer Service

**Organization** Massachusetts General Hospital(MGH)

**Schedule** Full-time

**Standard Hours** 36

**Shift** Day Job

**Employee Status** Regular

**Recruiting Department** MGH Administration

**Job Posting** Apr 15, 2024

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