Manager, Service Designer

2 weeks ago

McLean, United States Capital One Full time

Locations: VA - McLean, United States of America, McLean, Virginia

Manager, Service Designer - The Accelerator

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

The Design team at Capital One is at the forefront of enriching our customer’s and associates digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

We are currently seeking a Lead Service Designer who has a passion for solving tough challenges to join our team. You’ll be joining the Accelerator, a small, internal team of problem solvers across Risk, Technology, Product and Design, that works to alleviate the knottiest spaces in the company. As engagements come to us, we focus on easing pathways for innovation across the enterprise for both new acquisitions and seasoned teams on the cutting edge of change. We are passionate about human centered design methods that advocate for user needs and bring effective, scalable solutions to our partners. If you’re an innovator who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

**What You’ll Do**:
As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:
Strategy & Planning
- Collaborating with internal teams to uncover customer and business needs, then translating them into effective and scalable solutions
- Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
- Engaging in portfolio prioritization to help set the strategy for the team
- Managing through shifting priorities to provide clear direction and input on engagement definition
- Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences across digital touchpoints
- Creating and facilitating design led workshops to engage and build alignment across different partners and teams
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Connecting with design community peers by learning, sharing, and teaching

Lead & Develop Teams
- Leading successful projects by mentoring, coaching, and elevating others
- Guiding team members in strategy, research, alignment, analysis, and content design execution tasks
- Introduce design to new spaces/teams within the company and drive results
- Advancing the practice of Service Design at Capital One by creating and sharing new tools, methodologies, and frameworks with your team and the design community

Discovery & Delivery
- Supporting early solutions by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
- Ability to open new perspectives and change minds and behaviors through intuitive design
- Creating new service design tools and methods and leading others in the process
- Participating in and leading end-to-end service experience design by:

- Researching to understand customer needs and define opportunities through usability and empathy research
- Auditing and blueprinting existing experiences to identify opportunities and solutions for improvement and experimentation
- Creating process and user flows, journey maps and interaction models, resulting in low to high
- fidelity prototypes, artifacts, and tools
- Supporting effective storytelling and presentation of visual concepts to various stakeholders
- Partnering in creating high-fidelity design assets for acceptance, development, and delivery
- Leading projects and delivering independently
- Exercising keen judgment in knowing your audience/customer and knowing when to deliver quickly and effectively

**Basic Qualifications**:

- At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field

**Preferred Qualifications**:

- Bachelor’s degree or military experience
- Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
- Proven experience in knowing the rules well enough to break them when needed
- Comfortable working with high level executives to deliver
- Experience designing for data-heavy experiences and/or complex enterprise systems
- Strong knowledge in product design processes
- Strong knowledge of Figma
- Familiarity with working in and contributing to systems of reusability (

  • Manager, Product Management, Servicing Intelligence

    5 days ago

    McLean, United States Capital One Full time

    Center 1 (19052), United States of America, McLean, Virginia Manager, Product Management, Servicing Intelligence Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our...

  • Instructional Systems Designer

    3 weeks ago

    McLean, United States Infina, Ltd. Full time

    Job DescriptionJob DescriptionCompany DescriptionEveryone wins if government works better. We provide innovative solutions and services to complex problems and processes. We apply our creative skill set and expertise to empower government. Our proficient staff is at the front line of digital media, financial services, business management, and solution...

  • Lead UX Designer

    14 hours ago

    McLean, United States Eliassen Group Full time

    **Hybrid - 3 days a week onsite in McLean, VA.**Our financial services client is looking for a Lead UX Designer to join their team.We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Pay Rate: $55.00 -...

  • Lead UX Designer

    7 hours ago

    McLean, United States Eliassen Group Full time

    **Hybrid - 3 days a week onsite in McLean, VA.**Our financial services client is looking for a Lead UX Designer to join their team.We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Pay Rate: $55.00 -...

  • Principal Associate, Product Design: Content Design

    2 weeks ago

    McLean, United States Capital One Financial Corporation Full time

    Locations: VA - McLean, United States of America, McLean, Virginia. Principal Associate, Product Design: Content Design - Tech.xd. Were seeking a mid-level content designer to join one of our Enterprise Product & Experience design (EPX.xd) teams ded Design, Content, Product, Associate, Principal, Designer, Banking, Business Services

  • Graphics Designer

    3 days ago

    McLean, United States L. Jackson Associates LLC obo Cognito Cyber Group Full time

    **About us** Cognito Cyber Group (CCG) is a diverse I.T. services firm delivering essential expertise in the following fields to the Intelligence Community (IC) & Department of Defense (DOD): Cyber Security; Insider threat; I.T. support; Data Center Engineering. CCG specializes in cutting edge solutions through program support/management and Lifecyle...

  • Residential Remodeling Design/Build Sales

    3 weeks ago

    McLean, United States BOWA Full time

    Job DescriptionJob DescriptionThe Residential Remodeling Design/Build Salesperson, internally known as Project Leader-Business Development, is accountable for the market development and revenue generation for BOWA remodeling sales in an assigned geographic territory. The Project Leader-Business Development (PL-BD) is the initial contact and advocate for all...

  • Change Management Consultant

    3 weeks ago

    McLean, United States Collabera Full time

    7-10+ years of experience with Jira and Confluence Past experience in leading an enterprise-wide change management initiative Strong understanding of change management Agile and Change management certifications (1 of each minimum) Hands on experience working in Agile team Responsibilities Utilize change management methodology, process, and tools to develop a...

  • Sr. UI/UX User Experience Designer

    2 weeks ago

    McLean, United States Prudent Technology Full time

    Job DescriptionJob DescriptionPrudent Technology is looking for an experienced User Interface/ User Experience (UI/UX) software front end developer for product team with modernization of enterprise content management (CMS) solution for Learning Management System (LMS). The ideal candidate should have a thorough understanding of agile software development...

  • Sr. UI/UX User Experience Designer

    2 weeks ago

    McLean, United States Prudent Technology Full time

    Job DescriptionJob DescriptionPrudent Technology is looking for an experienced User Interface/ User Experience (UI/UX) software front end developer for product team with modernization of enterprise content management (CMS) solution for Learning Management System (LMS). The ideal candidate should have a thorough understanding of agile software development...

  • Operations Manager

    4 days ago

    McLean, United States BAE Systems Full time

    **Job Description **BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT service and projects from engineering to operations, who will be the service owner for all end-user and customer-facing IT services and solutions and will ensure end-to-end delivery of services based on Government-approved ITSM processes...

  • Production Manager

    46 minutes ago

    McLean, United States TalentRemedy Full time

    Job DescriptionJob DescriptionWith a focus on delivering remarkable customer experiences and superior construction quality, our client specializes in luxury renovations ranging from primary suites and kitchens to whole-house and condo remodels. They have a tradition of excellence for over 35 years and are currently hiring for a Production Manager in McLean,...

  • Manager, User Experience

    3 weeks ago

    McLean, United States Cvent Full time

    Overview: UX Design Managers are expert-level contributors on the UX Design Team. They manage large teams of designers, taking personal responsibility for the success of the designers on their team. They are respected team members who lead by example, shaping the UX team and process with their ideas and influence. They are focused on developing processes,...

  • Sexual Assault Response Case Manager

    7 days ago

    Mclean, United States CIA Full time

    A Sexual Assault Response Case Manager provides overall management of sexual assault awareness, prevention, training, and victim support services in a designated area of responsibility.

  • Residential Remodeling Project Manager

    3 weeks ago

    McLean, United States BOWA Full time

    A Residential Remodeling Project Manager for BOWA (which we refer to internally as a Production Manager) is ultimately accountable for the completion and profitability of multiple remodeling projects. The Production Manager is the representative of BOWA who manages the construction team that delivers quality projects on budget, on time and with a high level...

  • Residential Remodeling Production Manager

    2 days ago

    McLean, United States BOWA Full time

    A Residential Remodeling Production Manager for BOWA is ultimately accountable for the completion and profitability of multiple remodeling projects. The Production Manager is the representative of BOWA who manages the construction team that delivers quality projects on budget, on time and with a high level of customer satisfaction primarily from the time of...

  • Residential Remodeling Production Manager

    5 days ago

    McLean, United States BOWA Full time

    A Residential Remodeling Production Manager for BOWA is ultimately accountable for the completion and profitability of multiple remodeling projects. The Production Manager is the representative of BOWA who manages the construction team that delivers quality projects on budget, on time and with a high level of customer satisfaction primarily from the time of...

  • Construction Project Manager

    3 days ago

    McLean, United States Abacus Solutions Group Full time

    We are seeking a skilled Project Manager to join our team. The ideal candidate will be responsible for overseeing projects from inception to completion, ensuring they are delivered on time and within budget. Responsibilities Develop design documents for sheeting and shoring and deep foundations projects Collaborate with project owners, general contractors...

  • Construction Project Manager

    2 weeks ago

    McLean, United States Abacus Solutions Group Full time

    We are seeking a skilled Project Manager to join our team. The ideal candidate will be responsible for overseeing projects from inception to completion, ensuring they are delivered on time and within budget. Responsibilities Develop design documents for sheeting and shoring and deep foundations projects Collaborate with project owners, general contractors...

  • Senior Transit

    3 weeks ago

    McLean, United States VHB Full time

    Overview: ABOUT THE POSITION Senior Transit & Rail Project Manager | DC/Tysons/Charlotte/Raleigh VHB is seeking a Senior Transit & Rail Project Manager to work in our growing Mid-Atlantic region. This role?will lead multidisciplinary teams of engineers and designers in the development of plans, specifications, and cost estimates for a variety of rail and...