Front Desk Manager

3 weeks ago

Jamaica, United States MCR Hotels Full time

**Front Desk Manager**:
TWA Hotel, 1 Idlewild Drive, Jamaica, New York, United States of America Req #6045

Wednesday, April 10, 2024
- The **Front Desk Manager** **at the TWA Hotel **will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.**Responsibilities**:

- Encourage and building mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
- Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
- Promote same day selling procedures to maximize room revenue and occupancy
- Understand the impact of Front Office operations on the overall hotel success
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Encourage team members to provide excellent customer service within guidelines
- Interact with guests to obtain feedback on product quality and service levels
- Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, lead by example
- Establish and maintain open, collaborative relationships with team members
- Ensure recognition of team members is taking place across areas of responsibility

**Requirements**:

- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Effective listening skills to understand and clarify concerns from team members and guests

**Our Company**
- MCR is the **3rd-largest hotel owner-operator** in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a **$5.0 billion portfolio** of **148 premium-branded hotels** containing more than 22,000 guestrooms across **37 states and 106 cities**.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named **one of **_Fast Company_**’s 10 Most Innovative Travel Companies of 2020**.
- MCR is a three-time recipient of the **Marriott Partnership Circle Award**, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the **Hilton Legacy Award for Top Performer**.
- For the TWA Hotel at New York’s JFK Airport, MCR won the **Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)**, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

**What we offer/What’s in it for you?**
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance
- available after 30 days of employment for full-time team members

**Other details**:

- Job Family Hotels
- Pay Type Salary
- Min Hiring Rate $60,000.00
- Max Hiring Rate $67,000.00

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