Case Manager Ii, Homelessness Outreach

2 months ago

Santa Ana, United States City Net Full time

**Position Overview**:Outreach Case Managers II will be part of the Multi-Disciplinary Response Team responding to 9-1-1 and Community calls for service for people experiencing homelessness and mental health concerns. Case Managers (CMs) will be part of multi-disciplinary care teams alongside Social Workers, Drug and Alcohol Counselors, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

CMs provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.
CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. **City Net’s programs follow Housing First and Harm Reduction service models.**

**Main Work Location**:Reports daily to the Santa Ana office to be dispatched to field work throughout Santa Ana.**Work Environment and Expected Hours**:

- This is a regular, full time, hourly position that operates primarily “in the field” (not in an office or from home), with daily travel to and work within local neighborhoods, shelters, and informal encampments as well as, under normal circumstances, meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces throughout the area. This is an essential, client-facing position during any crisis. This position works four days per week, 10 hours each shift.
- **Shift: AM/PM Sunday-Wednesday & Wednesday - Saturday**

Please note: while this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.
- **Requirements**:

- Upbeat passion for ending homelessness
- Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
- Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
- Empathetic, self-motivated, flexible, dynamic personality
- Experience cultivating and maintaining productive, professional relationships with various stakeholders required
- Understanding of the importance of quality and timely data collection and reporting
- Excellent professional boundaries
- Professional verbal and written communication skills (English)
- Strong interpersonal, analytical, and time management skills
- Effective and professional networking and relationship management skills
- Ability to work independently and as part of a team
- Ability to work flexible hours including evenings and weekends
- Proficiency in PCs and Microsoft Office Suite
- Ability to accomplish goals and produce valuable results with mínimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
- Must be authorized to work in the United States for any employer.
- Constantly works in outdoor weather conditions
- Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
- Frequently ascends/descends stairs, hills, and underpasses to access clients
- Frequently position self to communicate effectively with clients sitting o

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