Collisions Administrator

**Position Overview**

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

**Who Would I Interact With?**
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

**What are the day-to-day responsibilities?**
- Answer all incoming calls and direct or take messages as necessary
- Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
- Greet customers in a timely, friendly manner
- Schedule appointments using dealership-approved forms
- Prepare all vendor invoices and assign purchase order numbers as necessary
- Obtain customer and vehicle data as needed for collision center estimators
- Establish each customer's method of payment
- Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
- Obtain customer's signature on repair order; provide customer with a copy
- Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
- Distribute the mail daily
- Post all funds received from the repair of a vehicle to the appropriate repair order
- Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
- Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

**What are the requirements for this job?**
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in a dealership position (preferred)
- Professional appearance
- Excellent oral and written communication skills

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Work Location: In person